Customer Service Store Manager

KEVIN OZMENT

*** ****** ****

Nauvoo, Al *****

Cell Phone 205-***-****

E-Mail ********@*****.***

OBJECTIVE

To obtain and maintain a position within a growing corporate atmosphere which includes a positive work environment,teamwork, and a company that respects good work ethics, dedication, consistency, self- motivation, accountability and where my skills and responsibilities from previous jobs may be fully utilized. SUMMARY`

Dynamic Store Manager with over 35 years of retail experience bringing leadership and success of excelling in Managing, Market Leading, Visual Merchandising Coordinator, and Buying. Work experience has involved all types of markets where responsibilities included managing and supervising a staff up to over one hundred employees. Specific areas of training include sales, auditing, inventory control, marketing, problem solving, customer service and store planning. Proven track record of producing high profit sales while minimizing expenses and turning low performing stores into profitable, visually appealing, customer driven stores. WORK HISTORY

2024-Present Site Manager, Take 5 Car Wash

Responsible for growth, customer service, team building and overall execution of site to increase revenue, minimize expenses and foster positive customer experiences while building Customer base and controlling churn. Daily expectations are to deliver positive results over Previous year while building a sales centric staff centered around customer service and over- all site cleanliness and functionality. Currently run largest revenue and customer based site in the district and top 20 site in the company. 2024-2024 District Sales Manager, Spirit Halloween Oversaw 5 stores within my immediate district. Worked on multiple projects within region assisting other DIstrict Managers. Primary responsibilities were to increase revenue, create positive work environments through hiring and development of management staff and associates, create and maintain visual awareness throughout stores and district, helping to foster and grow world class customer service..

2023-2024 Store Manager, District Trainer Conns HomePlus In charge of running all aspects of the store. Major responsibilities include hiring, training, merchandising and producing sales profit, loss prevention and providing excellent customer service.

2021-2022 Store Manager, Trainer, District Store Support Manager, CVS Current role with store is General Store Manager for Leeds, Al location, District trainer for all new SMIT’s in district as well as acting as District Store Support Manager for 14 stores within district, Finished first full year ranked in top 5 in region and top in company in all metrics, customer service, shrinkage, sales profit, as well as several other measurable areas. Major responsibilities as DSSM is to support all stores, help with goals and act as liaison between stores and the District Manager to ensure all stores are performing at an acceptable level, staff levels are obtained and merchandising levels are above company standards.

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2015-2021 Store Manager, District Trainer Sears Outlet Turned an underperforming 3.0M store into a top performing store with sales increase to 3.9M and over 700K in EBITDA. Store ranked consistently in top 1/4 on the scorecard in operations and overall score in several key metrics. Currently working as District Manager in Training while maintaining staff, service levels and visual appeal in the current location. As trainer and DMIT, primary duties are to ensure metrics, goals, service levels, model store standards and profitability of 14 stores in the district. As DMIT, I oversaw 3 additional stores including my personal location in all areas of operational, visual, and product selection . 2010- 2015 Store Manager, Office Depot

Responsibilities include all aspects of store management for current location as well as overseeing secondary stores in the market. Primary duties include associate training, customer service and retention and increasing market share within the area through service, relationship building and revenue building. Ranked in top 200 for 2nd year. Have taken the store from negative comps to positive 4.8% in 2 years. Store customer service score ranks in 93rd percentile.

2007- 2010 Store Manager, Best Buy

Originally hired as Operations Manager responsible for overall store operations and customer service. Promoted to Customer Solutions Manager in charge of sales, floor revenue, comp increases and gross margin. Promoted to Store Manager after first year. Took store from 10.5m to 13.2m over 2 years through people and product assortment. Store voted top ranked 15k store in North America East by corporate travel team ranking and evaluating all 15k stores. Ranking based on look, feel, and results of sales and profit. 2004 - 2007 Store Director, Toys "R" Us

Hired as Director Seed and was quickly promoted to Store Director. Areas of responsibilities are overall store leadership, training and promoting of management staff through daily meetings, evaluations and the constant interaction and development of management as well as employees to ensure the store is focused on a one team, one goal mentality. Daily duties are the proper planning of future tasks, ensuring current tasks and projects are completed in a timely manner per store standards. Major duties are staff development, ensuring proper procedures and processes are implemented per company direction, quality and effective customer interaction and service, maintaining and improving bottom line thru effective profit and loss awareness, loss prevention awareness as well as safety awareness for employees and customers, and driving sales and service thru effective communication of goals and priorities to employees to ensure guest delight. Operated and oversaw multiple locations within the district. Ran largest sales store in District with annual sales over 15m. EDUCATION

Joseph Wheeler High School (1983 – 1987)

Kennesaw State College, Associates in Business Management (1987 - 1989) Ashford University, obtaining degree in Administration (2012-2014)