Retail Dining Manager

Jasmine Allan

Arlington, MA 339-***-**** ***.*********@*****.***

PROFILE

Dynamic Retail Dining Manager with 5 years of comprehensive experience in fast-paced service environments, focusing on operational excellence and customer satisfaction. Proven ability to lead diverse teams, streamline processes, and enhance service quality in various dining settings. Expertise in scheduling and team coordination, ensuring optimal staffing and seamless operations. Committed to fostering collaborative environments that prioritize guest experiences and support overall business goals. EMPLOYMENT HISTORY

Retail Dining Manager, Tufts University Medford, MA

• May 2025 — Present

• Oversee daily operations of a high-volume campus retail dining location, ensuring smooth service and a positive guest experience.

• Manage inventory, ordering, and vendor relationships to maintain product availability and cost control.

• Monitor and enforce food safety, sanitation, and university health standards. Shift Manager, Starbucks Winchester, MA

• May 2020 — May 2025

• Led team in providing exceptional customer service by preparing food and beverages to company standards.

• Managed service floor, delegated tasks, and ensured smooth operations.

• Achieved customer satisfaction ratings through efficient service and attention to detail. Scheduling Coordinator, FootCare by Nurses Greenfield, MA

• Dec 2023 — Oct 2024

• Developed and maintained efficient nurse schedules to ensure optimal staffing coverage.

• Liaised with elder care services to align care plans with client needs.

• Resolved scheduling conflicts quickly to minimize disruptions in client care. Bartender/Barback, The Quarters Hadley, MA

• Sept 2023 — Aug 2024

• Crafted classic and custom cocktails with consistency and creativity.

• Supported bartenders with timely restocking, glassware management, and prep.

• Adapted to unique event needs, client preferences, and high-volume service. Wait Staff/Bartender, Amherst College Amherst, MA

• Aug 2023 — Jul 2024

• Prepared dining areas for student and faculty events, ensuring a welcoming atmosphere.

• Managed food and beverage replenishment during events to ensure a seamless dining experience.

• Efficiently broke down materials post-event, maintaining cleanliness and organization. EDUCATION

Bachelor of Arts - BA in Business Administration, Merrimack College (Aug 2021 — Present) CERTIFICATIONS

• ServSafe Food Handler

• Food Safety Manager Certification

• TIPS Certification

• Adult, Child, Infant Choke Saving Certification

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