Service Manager Field

Roberto Medardo T. Villegas

**** ***** ******* ***, ******* illinois 60638

Mobile phone No. +1-872-***-****

Email address **********@*****.***

Email address *************@*******.***

OBJECTIVE:

- A position that manage operations, develop business and increase profitability for a specific region or profit center

EDUCATION:

. Graduate of Bachelor of Science in Engineering Major in Electronics Communication

. University of the East Caloocan (Philippines) May 1990 EMPLOYMENT SUMMARY:

McDonald’s / Golden Arches Development Corporation. – Philippines Apr 2007 up As a Business Consultant promoted 2022 from a Company Operations Consultant Work Profile

• Reports directly to the Field Service Manager / Consultant of a 4-Organizations of 11 stores

• Recruits, leads and develops people to execute outstanding QSC&V, build sales and control costs to deliver optimum business results for a single McDonald’s restaurant. Key customers include crew, HPS Assistant Managers and customers and other support groups.

- I – Foods Exchange Inc. / Pepper Lunch Food Corp. – Philippines Feb 2005 – Feb 2007 Operation Manager / HRD Manager Consultant, Construction & Opening Manager Work Profile

• Reports directly to Owner / President.

• To act as the in-country tactician representing Teriyaki Boy, Peri Peri Chicken Portuguese Restaurant, and a Tokyo Cafe in actions identified to improve the success of the brand operationally and financially of the following areas, Two-Stores at Promenade Greenhill’s, and One- at SM-Mall of Asia, Philippines.

• To develop annual sales, restaurant openings forecasts, and monitor sales results/trends and new restaurant openings together per the annual plan for earnings and commitments.

• To review the Operator’s restaurant level profits and loss statements on a period basis and make specific recommendations for improved performance.

• To assist Marketing in the assessment, development and implementation of country Marketing plans and restaurant marketing programs, as needed.

• To participate and coordinate the development and adaptation of new products and technologies in both existing and new markets in a way that is culturally acceptable and maintains the integrity of the brand.

• To support the development, approval and implementation of new products and procedures, in conjunction with Product Research and Development by actively participating in the rollout process.

• To review and make recommendations on proposed new sites.

• To participate in the restaurant opening and support until operations are running smoothly and conduct post-opening assessments.

• To perform preliminary research of equipment and products within his assigned geographic territory and submit samples of those findings for approval.

• To document and communicate to the owner any violations of the Agreement or concept integrity noted in restaurant visits.

• To maintain current and complete administrative files for each restaurant in the territory area.

• To complete and submit on a timely basis administrative reports in accordance with company procedures requests.

• To monitor and follow-up on Management and Crew/Team training efforts to include certification on training restaurants and training centers.

• To support the in hiring of managers and restaurant personnel, their training and development.

• To assist in development of departmental annual budgets and work within the planned budgets as related to territory performance.

• To assist in preparation and review of annual business plan tailored to the individual needs.

• To inspect vendor and distributor facilities as requested to insure compliance with the Company Quality Assurance standards.

• To complete an assessment of each restaurant to include Product Quality, Customer Service, Cleanliness/Maintenance Manpower/Training, Marketing and Sales/Profit on an annual basis.

• To assist with the development, implementation, and follow-up of an action plan based on the key issues and areas of concern identified during the assessment.

• To perform other duties and special assignments as requested by president of the company. Figaro Coffee Company – Philippines Oct 2003 - Jan 2005 Area Manager/Project Manager

Work Profile

• Set up and develop a Coffee Shop with in Makati Area.

• Serve as Project Manager involves in planning and development.

• Create OFF Site Operational System including helping in development of the computer system, Operation flow, Training of Managers and Staff, and create OFF Site Training Manual

• Handle the operation of 12 Figaro Stores within Makati area.

• Revenue Sales is amounting to 30 Million a year.

• Handle financial Statement, Cash Flow and responsible for maintaining the profitably of the department.

• Coordinate to all departments such as marketing, human resources & training, business development, information technology, logistics and purchasing.

• Ensure Store Management manage all cost to target

• Ensure all unit management maintains an environment that provides excellent standards that exceed customer expectation. Red Ribbon and Little Caesars’ Pizza Co. – Philippines 2002- 2003 Progressive Development Co. Pizza Hut – Philippines 1991- 2002 3-R Mini Mart/Fast Food Restaurant – Chicago Illinois May - 2002 Delivery Manager / Senior Restaurant Manager - Philippines Work Profile

• Responsible in managing and conceptualizing activities of the restaurant in order to maintain a smooth flow of operation in accordance with Pizza Hut Quality, Service and Cleanliness standard.

• Develop program to realize store target sales and minimize expenses

• Prepare the outlet budget based on its previous performance; generate report and other related data.

• Cost control and preparation of monthly financial statement

• Prepare, implement and coordinate with other management team member on the application/implementation of programs and procedure

• Develop and implement store training in accordance with CHAMPS Program

• Develop effective control procedure to ensure the property and equipment is properly maintained.

• Promotes and maintain good public relation with customer, attends to customer complaints and request to achieve 100% customer satisfaction

MERITS / AWARDS: From Pizza Hut and Mcdonald’s Philippines 2019 January – March “Q1 HIGHEST PAC ATTAINMENT in PESO an a 100.70%“ YTD 2019 2017 April--June “BEST PERFORMING CONSULTANT“ for Quarter 2 PC4 (Quezon City Patch) 2002 Feb & Sept “TOP SALES GROSSER” under food category (Sm Centerpoint / Sm City North Edsa

(3-day sale)

“MOST OUTSTANDING MANAGER” SM food category(Sm Centerpoint / Sm City North Edsa (3-day sale)

1997 December “RESTAURANT MANAGER OF THE YEAR”

“1st Restaurant Manager who brought to Singapore for the Champs Challenge Competition” 1995 December “BEST DELIVERY UNIT” for Region II

1993 December “BEST STORE IN TERMS OF QSCV”

REFERENCES - Available upon request

Dear Mr. / Ms.

My Name is Roberto T Villegas; I am residing at 4831 South Laporte, Chicago Illinois. To give you a brief summary of my experience, I am currently holding a position of an Operation’s Consultant for McDonald’s Philippines / Golden Arches Development Corporation, handling my 7th patch (area) for the company owned stores. I got a knowledge of inside & out of a restaurants from setting-up a new one to recruitment, training, marketing strategies, P&L, store recovery,people handling and a lot more

I will be glad to have a close interview with you on your free utmost time. Please send your question on my email-address or just text / call on my mobile phone Sincerely your,

Roberto T. Villegas

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