Customer Experience Service

PROFESSIONAL SUMMARY

Dynamic and results-oriented

professional with extensive experience

in customer service, supply chain, and

purchasing. Proven track record of

driving operational efficiency,

optimizing vendor relationships, and

improving profitability. Adept at

analyzing data, managing cross-

functional teams, and developing

strategic initiatives to meet business

objectives. Recognized for strong

communication skills, attention to

detail, and a collaborative approach

to problem-solving. Seeking to

contribute expertise and leadership to

a forward-thinking organization.

Delores

Paccione

CUSTOMER EXPERIENCE & PURCHASING

PROFESSIONAL

I am a loyal and dedicated professional with a deep commitment to supporting company growth, building strong vendor relationships, and delivering an exceptional customer experience through reliable and efficient operations.

CONTACT

• *******@****.***

• www.linkedin.com/in/delores-paccione

• 704-***-****

• Rock Hill, SC

• Willing to relocate (Tampa metro)

EDUCATION

PROVIDENCE ACADEMY

Salisbury, NC

SKILLS

• Client & Account Management

• Operational Process Optimization

• Cross-Functional Collaboration

• Problem Solving

• Conflict Resolution

• JD Edwards ERP

• SAP ERP

• Salesforce CRM

• Goldmine CRM

• DOS Issue Management System

• Microsoft Office Suite

• Inventory Planning and Forecasting

• Customer Experience

Enhancement

• Order Management & Fulfillment

EXPERIENCE

CUSTOMER SERVICE REP – FORBO MOVEMENT SYSTEMS

Nov 2019 - Current

Managed high volumes of inbound calls and emails, exceeding performance metrics for response time and resolution while leveraging product knowledge to provide accurate information and solutions. Built strong relationships through active listening, empathy, and personalized service, resulting in enhanced customer satisfaction, retention, and loyalty. FRANCHISE COORDINATOR – EUROPA SPORTS PRODUCTS

Jan 2013 - Nov 2019

Coordinated pricing and product selection for over 75 franchise accounts, ranging from 10 to 3,000+ locations. Developed and implemented monthly promotions and discount incentives to drive growth, while managing product orders, invoicing, and vendor relations. Analyzed sales trends and secured vendor rebates, collaborating on strategic promotions to boost profitability and optimize performance.

PURCHASING AGENT – EUROPA SPORTS PRODUCTS

Jan 2007 - Jan 2013

Managed relationships with over 100 vendors, negotiating competitive pricing and securing special buy-in offers to maximize value. Analyzed daily forecasting reports across eight U.S. distribution centers to maintain optimal stock levels and reduce out-of-stock occurrences. Oversaw purchase orders of up to $1 million daily, resolving late orders and negotiating vendor deals to clear overstock. Communicated product updates and promotions to the sales team, while coordinating the resolution of product claims to ensure smooth operations.

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