Customer Service Data Entry

Roshawnda Jackson

Tampa, FL ****************@*****.*** 813-***-****

Professional Summary

Customer-focused professional with 8+ years of experience in call center operations, temporary staffing, and warehouse fulfillment. Skilled in problem-solving, data entry, and multi-system navigation while maintaining high customer satisfaction. Recognized for reliability, adaptability, and strong communication in both remote and in-person environments.

Work Experience

Event & Facility Support – LGC Associates (Temp Service) Tampa, FL • May 2018 – Present

- Completed diverse temporary assignments in hospitals, colleges, stadiums, and retail settings.

- Assisted with setup, breakdown, and organization while delivering strong customer service.

- Recognized for reliability and flexibility across short- and long-term projects. Warehouse Associate – Amazon Fulfillment Center

Tampa, FL • Jan 2023 – Mar 2025

- Picked, packed, and stowed merchandise while meeting productivity and accuracy goals.

- Supported team operations during peak seasons while upholding safety standards.

- Consistently recognized for reliability in a fast-paced environment. Customer Service Representative – Convergys / Concentrix Tampa, FL • Jan 2016 – Feb 2020

- Handled inbound and outbound support across multiple client accounts (healthcare, telecom, retail).

- Assisted customers with billing, account updates, troubleshooting, and payments.

- Exceeded performance goals for resolution, accuracy, and satisfaction.

- Position ended due to program restructuring and layoffs. Education

GED – Middleton High School, Tampa, FL 2013

Skills

- Call Center Operations (Inbound/Outbound)

- Remote Customer Service (Phone, Email, Chat)

- Billing, Payments & Account Updates

- Data Entry & Multi-System Navigation

- Problem-Solving & Conflict Resolution

- Microsoft Office Suite (Word, Excel, Outlook)

Certifications

- Certified Medication Technician

- Valid Driver’s License

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