Case Management Development Manager

Jose E. Rodriguez Office: 512-***-****

Work Email: ****.*.*********@***.***

Education

University of Houston, May 2013

B.S. Environmental Science, Environmental Systems and Modeling

Minor in Chemistry

Supervisory Tax Examining Assistant IR-0592-09 Jan 2025 – present, 40 hrs/wk, 750 hrs. The Internal Revenue Service

Individual Taxpayer Identification Number (ITIN) operation supervisor for Department 3 – nightshift

Personal Identifiable Information document check for applicants

W-7 processing in Real-Time-System (RTS) entry and certification

Assist team members with case management and work-related questions

Single-Entry Time Reporting (SETR) input per pay period with Time and Attendance (T&A) correction signage

Manager of Record (MOR) for overtime hours

Family Medical Leave Act (FMLA) and Reasonable Accommodation (RA) advisor

Supervisory Clerk Mar 2019 – Dec 2024, 40 hrs/wk, 7,780 hrs. The Internal Revenue Service

Data entry operator for domestic, international, and prior-year taxpayer returns

Integrated Submission Remittance and Processing (ISRP) course instructor

Quality-Review (QR) report analysis

Lead data transcriber

Data Conversion Operations (DCO) Department 3 Team Manager

Lead instructor and course coordinator for the night department

Assist team members with case management and work-related questions

Single-Entry Time Reporting (SETR) input per pay period

Submission Processing Commitment division team building for business unit pipeline development

Career Development Manager (CDM) for dayshift operation – data conversion (DCO)

Work Experience

PROFESSIONAL EXPERIENCE

September 11th, 2021 to February 28th, 2022 and November 6th, 2022 to current, serving as a FLM in DCO both days, nights, and weekends, and ITIN nights

Direct Hire Event Facilitator – Resume buildup and onboarding instruction assistant for prospective new hires

Badge unit correspondence with recruitment team

Entered and complete time reporting on SETR-leave analysis for fiscal year

Manage Leave: FLMA, AWOL and LWOP issues

Training – Training coordinator and FLM trainer

New manager facilitator – large group presenter for all managers

CITC certified as an instructor

Proven Communicator: fostering trusting relationships with team members, management, vendors, and clients to ensure open communication and profitability growth.

Motivated professionals capable of managing assigned responsibilities and creating new opportunities independently

Telework coordinator for remote submission processing site and remote training for return-to-duty employees: new year update training and new project assignments

Writing Annual Appraisals and award selection for deserving employees

Career Development Manager for AUSC SPB – conducting onboarding and orientation for new hires, assist with badging

Direct Hire Announcement (DHA) participant - resume builder assistant and USAjobs.gov account creator coordinator for October new hire job announcement

LEADERSHIP EXPERIENCE

Research Associate Aug 2010 – Feb 2015

University of Houston – Department of Earth & Atmospheric Sciences

Managed research group’s website

Interpreted the Community Earth Systems Model (CESM) as part of a global climate study and Linux/UNIX support analysis for thesis defense.

Studied source-receptor apportionment for particulate trace species that increases urban air pollution to design a chemical profile of the Houston area.

Measured atmospheric trace chemicals using radio/ozone-sondes on UH campus and Houston-Network of Environmental Towers (HNET) to locate sources of urban pollutants.

Production Team Member Aug 2017 – Jan 2019

Build-A-Sign, LLC

Machine operator for daily canvas and frame production.

ATX facility operator and caldera software user for canvas and banner printing production.

Calendar Holdings, LLC Aug 2015 – July 2017

Forklift operator and seasonal Ecommerce warehouse picker.

Ryder truck warehouse transfer allocator.

Testing Technician May 2014 – Aug 2014

Tsunami Development, Inc.

Summer intern Linux/UNIX system analysis support. Software plugin development and testing control.

Teaching Assistant/Mathematics tutor Aug 2011 – May 2012

Jack C Yates Senior High School (Urban Inner-City Title 1)

Facilitated classroom preparation for exit level examination with Algebra-II instructor.

Participated in outside classroom assemblies for end-of-year curriculum.

University of Houston – Scholar Enrichment Program

General and organic chemistry, calculus I-III, and STEM-related course tutor for students in need of help.

Skills and Access- Computer Savvy: IDRS System, MS Word, Excel, Microsoft words, PowerPoint & Outlook, RTS, IDRS, SETR, Bears, USA Staffing, Microsoft Teams Virtual Session platform, Fundamental Management Skills, and TS-101 Training Leadership is a choice.

AWARDS

1) 04/06/25 C583 Manager’s Award

2) 04/06/25 C012 Individual Special Action/Service Award

3) 12/01/24 C011 Performance Award

4) 05/05/24 Special Action/Service Award

5) 05/05/24 Special Action/Service Award

6) 06/18/23 C012 Individual Special Action/Service Award

7) 11/06/22 C011 Performance Award

8) 08/28/22 C012 Individual Special Action/Service Award

9) 11/7/21 C011 Performance Award

10) 06/06/21 C029 Individual Time-Off Award

11) 06/07/20 C029 Individual Time-Off Award

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