High School Customer Service
Resume:
Shayan Ali
*************@*****.***
Proactive and experienced individual with strong Communication and organizational skills. Ability to handle multiple tasks with accuracy and a positive attitude. I am willing to learn new things.
Education
High School Diploma
Work Experience
Cheeky Monkeys, Sugarland, Texas
Front Lead Cashier (February 2025 – Current)
Principal Duties and Responsibilities:
1.Greet customers, answer questions, and help parents and guardians with birthday party reservations.
2.Handle transactions, check in guests for events, and make sure waivers are completed.
3.Engage with children in a positive way to ensure they have a fun experience.
JFK Global, Houston, Texas
Receptionist (October 2022 – December 2022)
Principal Duties and Responsibilities:
1.Welcome guests and direct them to the correct person or office.
2.Answering and transferring phone calls to the correct department.
3.Sorting and delivering mail to employees.
4.Organizing and filing company documents electronically or in paper.
5. Keeping track of office supply inventory and expenses.
Sunny Food Mart - Carthage, Texas
Cashier & Front Lead Person (December,2019 – October 2022)
Principal Duties and Responsibilities:
6.Greet customers and answered calls.
7.Handle transactions processed returns & refunds.
8.Provided excellent customer service & acknowledged customers about promotions & discounts.
9.Checked identification for proof of age for Alcohol & tobacco sales.
10.Promote customer loyalty and sales by providing friendly services and knowledgeable assistance.
Meerut Kabab House - Dallas, Texas
General Manager (June 2015 – November 2019)
Principal Duties and Responsibilities:
1.Greet customers and help determine their orders
2.Processed orders and recorded them in the restaurant database.
3.Addressed customer inquiries with good listening skills and problem-solving abilities.
4.Answered incoming calls/emails.
5.Built positive relationships with customers to increase repeat business.
6.Follow up with diners to ensure their satisfaction and experience.
7.Gained proficiency in POS system & third-party delivery apps such as Door dash & uber eats.
Chevron - Dallas, Texas
Cashier (October 2009 – June 2015)
Principal Duties and Responsibilities:
1.Greet customers as they enter the store.
2.Operated Cash register for transactions with excellent accuracy levels.
3.Completed inventory counts and ordered merchandise.
4.Participated in team building activities & on-site events.
5.Processed returns and refunds.
6.Did ID check for sales of alcohol & tobacco.
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