Customer Service Special Education
Resume:
Kayla Brockwell Dolan
Boerne, TX 78006
Email: *************@*****.***
Professional Summary:
Dedicated education professional with nearly 12 years of service at Boerne ISD and 18+ years working directly with children, families, and teams. Strong background in both classroom support and customer service roles requiring clear communication, conflict resolution, and relationship-building. Passionate about creating inclusive, adaptive learning environments and collaborating closely with students, parents, educators, and staff to support student success.
Skilled in fostering trust and positive rapport with diverse individuals, managing multiple priorities with professionalism, and maintaining a calm, supportive presence in fast-paced or emotionally charged situations.
Core Competencies:
Exceptional Interpersonal & Communication Skills
Compassionate, Empathetic, and Student-Centered Approach
Critical Thinking & Analytical Problem-Solving
Organized, Motivated, and Dependable
Strong Relationship-Building with Students, Parents, and Staff
Special Education & Instruction:
Ability to Support Students with Varied Disabilities
Individualized and Differentiated Instruction
IEP Documentation, Understanding, and Implementation
Positive Behavior Intervention & Behavior Management
Play-Based, Constructivist, and Experiential Learning Strategies
Classroom & Learning Environment:
Classroom Management with Calm, Consistent Support
Positive Learning Environment Facilitator
Parent–Teacher Communication & Collaboration
STAAR Test Administration & Classroom Support
Multi-Tasking in Fast-Paced Educational Settings
Certifications
CPR / First Aid / AED Certified
CPI (Crisis Prevention Intervention) Trained
Texas Educational Aide Certificate
STAAR Test Administration Trained
Food Handler Certification — (Needs Renewal)
TABC Alcohol Seller/Server Certification — (Needs Renewal)
Work History:
January 2022- October 2024
Boerne ISD Guest Teacher
●Behavior/ Life Skills - Special Education; Fabra Elementary, Boerne High School
●Experience with most BISD campuses
●PPCD/ECSE
●Inclusion/ Behavior /
●Managed classrooms of up 25 students
●Upheld classroom routines to support student environments and maintain consistent schedules.
●Adapted lesson plans and student activities to meet needs of students with special learning needs.
●Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
●Supervised lunchroom and recess activities
March 2024 - June 1, 2024
Lifeskills Longterm Guest Teacher
●Enhanced student comprehension by incorporating diverse teaching methods and adapting to individual learning styles.
●Promoted a positive classroom environment by establishing clear expectations and fostering open communication between students and teacher.
●Developed strong rapport with students, parents, and colleagues, resulting in increased collaboration and support for student success.
●Implemented innovative teaching techniques to engage students and promote critical thinking skills.
●Supported the development of social-emotional skills in students through consistent reinforcement of respectful behavior and empathetic communication practices.
●Participated actively in professional development opportunities to stay current on educational research, trends, and best practices for effective teaching strategies.
●Collaborated with fellow teachers on interdisciplinary projects, enhancing student engagement across subjects.
●Assisted with extracurricular activities such as clubs or sports teams, creating a sense of community within the school environment and promoting healthy lifestyles among students.
August 2021 - December 2022
Teaching Assistant at BMSN
●Assisted in meeting physical and instructional needs of individual students with disabilities inside and outside the classroom.
●Implemented Individual Education Plans (IEP), including self-help, behavior management, and instruction programs.
●Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
●Supported classroom activities, tutoring, and reviewing work.
●Helped with grading assignments and tests, providing constructive feedback to students based on results.
March 2013 - May 2021
Bus Monitor for BISD Transportation Department
●Bus Assistant for Special Needs in providing safe and orderly transportation of students with physical and mental disabilities, including other authorized persons on assigned route to and from other designated locations.
●Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
●Supervised students and maintained discipline on the bus to reduce driver distraction.
●Operated lift and secured wheelchair to maximize student safety and stability.
●Communicated with the bus driver to meet students' medical, physical and behavioral needs during transport.
●Informed parents of student behavioral changes to formulate guidelines and solutions.
●Informed substitute and newly assigned drivers of routes and directions to maintain a timely schedule.
February 2013 - October 2016
Preschool Teacher at Hill Country Kids Daycare
●Performed all required duties caring for children, classroom management, teaching state required curriculum for 6 weeks -5 years old as well as after school aged children through age 12
●Assisted in Child Nutrition Planning as well as specifically trained all new hires and staff for varying age levels.
●Established positive communication with parents in daily conversation and formal conferences.
●Gave one-on-one attention to children while maintaining overall focus on the entire group.
●Maintained an organized, fun and interactive classroom to help children feel safe.
November 2009 - January 2013
Assistant Director; Dinosaur Trax, inc.
●52 student capacity learning center
●Familiarized parents with the center's policies, regulations, fees and curriculum.
●Resolved conflicts and administered corrective action to foster positive experience for children and staff.
●Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize the learning environment.
●Communicated with local and state government agencies to maintain compliance with all regulations.
●Engage with parents and families to build positive relationships for children to thrive.
●Operated under licensing guidelines to protect health, safety and well-being of children.
●Supervised and managed team of childcare professionals to guarantee highest standards of care.
●Attended approved training and continuing education courses to maintain certifications.
Customer Service Experience:
September 2004 - April 2008
Cashier, Customer Service Rep.,
Deli and Bakery; HEB Grocery Stores
●Delivered friendly, timely, and solution-focused customer service in a high-volume retail environment.
●Handled customer concerns and questions with patience, empathy, and professionalism.
●Built positive relationships with regular customers and supported a welcoming store atmosphere.
●Managed transactions accurately and efficiently while balancing multiple customer needs.
●Maintained cleanliness and organization in work areas to meet quality and safety standards.
●Worked collaboratively with team members across departments to ensure efficient store operations.
Education:
University of Arizona Global Campus
December 2024
GPA: 3.07
Emphasis:
Cognitive Studies and Strategic Communication
EDU310: Exceptional Learning and Inclusion
EDU321: Serving English Language Learners
ECE315: Language Development in Young Children
EDU371: Phonics Based Reading and Decoding
EDU352: Foundations of Educational Technology
●Professional Development: Teach Worthy Certification Special Education (EC-12)
University of Texas at San Antonio
Paralegal Studies - Certification
April 2014
High School Diploma
Boerne High School
May 2006
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