Talent Acquisition Workforce Planning
Resume:
Jason W Terry
*** ******* **, *** *********, California, 94132
PROFILE SUMMARY
A versatile and people-first leader with 10+ years of progressive experience in team management, workforce planning, and culture-building, now seeking HR/Recruiting leadership opportunities to influence organizational growth. Proven success in talent acquisition, workforce planning, and employee development, with a history of building strong teams, reducing turnover, and promoting an inclusive workplace culture. Naturally people-oriented, with a talent for developing long-term partnerships and repeat business. Empathetic yet decisive leadership style; inspires high performance while maintaining morale. Excel in fast-paced, high-pressure environments while adapting quickly to new challenges. Resourceful in overcoming obstacles and skilled at turning challenges into opportunities. Efficient multitasker who can juggle multiple responsibilities without losing focus.
CORE COMPETENCIES
Leadership and Team Building Recruiting, Hiring, and Onboarding Training and Development Cross-Department Collaboration Staff Scheduling and Workforce Planning Performance Management Policy Development and Implementation Organizational and Time Management Conflict Resolution and Negotiation Persuasive Communication Problem-Solving and Decision-Making Adaptability and Resilience Project Management Budget Management Consultative Sales Account Management Reporting and Analytics Business Development PROFESSIONAL EXPERIENCE
Dining Director
Compass Group USA – San Rafael, CA 07/2025 - Current
• Interview, hire, and manage a team, including training, coaching, and guiding them to exceed performance benchmarks.
• Improve food sanitation and presentation standards through rigorous staff training and development.
• Forecast and adhere to a $73k monthly operating budget, while closely tracking expenditures for food, labor, and supplies to maintain financial stability.
• Optimize staff schedules for dining services to maintain consistent, high-quality service while staying within budgetary limits.
• Own full responsibility for all matters relating to recruitment strategy; HR policy; employment law; employee engagement; organization improvement (including cultural change) and development; learning and development; vendor management; compliance; and performance management. Key Achievements
• Eliminated $36k in over-budget costs from the annual $1.2 million dining budget through instigating cost-saving measures, sourcing local suppliers, and optimizing procurement processes.
• Curated and executed menu changes per quarter by soliciting client feedback, which improved client satisfaction from 54% to 80% in the first 6 months of 2025.
• Maintained staff turnover by 48% (lower than the industry average) through cultivating a positive, supportive, and inclusive work environment.
• Slashed expenses with reduced supply chain disruptions through securing competitive bids from vendors for food and equipment supplies, renegotiating contracts, and strengthening vendor relationships.
• Filled in for the Director of Environmental Services for 12 weeks. General Manager
Morrison Living - Los Altos, CA 04/2024 – 07/2025
• Directed operations across two full-size kitchens and three satellite units, including budgeting, human resources, compliance, safety, quality assurance, and customer service, to name a few.
• Trained staff on culinary standards, safety procedures, and service excellence to improve competency, skills, and morale.
• Optimized scheduling to balance staff coverage for all shifts within budget targets.
• Collaborated with HR Business partner to resolve staff conflicts. Key Achievements
• Reduced employee turnover by 48% through cultivating an inclusive workplace culture and improving team cohesion via training, mentorship, and guidance.
• Restored leadership stability to a department that had lacked consistent management for 5+ years through technological advancements and staff accountability.
• Improved FY2024 budget by $85k through financial controls; saved $200k by eliminating temporary labor and hiring enough staff to support the demands of a modern-day kitchen.
• Improved residents' dining satisfaction from 38% to 92% within 6 months by assuring personalized service delivery.
• Reduced food cost by 28% by minimizing waste through accurate forecasting. Director of Dining Services
Morrison Living - Palo Alto, CA 02/2023 – 04/2024
• Managed all aspects of the food service operations, including managing employees, solving customer complaints, handling correspondence, maintaining supplies, training new staff, and administering food hygiene standards.
• Directed recruitment, training, and performance evaluation of food service staff to maintain a high-performing team.
• Partnered with department heads to align HR practices with business goals.
• Partnered with leadership to forecast staffing needs, build succession pipelines, and identify high-potential talent for future leadership roles.
• Championed DE&I by embedding inclusive hiring practices and nurturing a workplace culture of respect and belonging.
• Mediated workplace conflicts by listening to both parties, facilitating fair resolutions to maintain employee morale and trust.
Key Achievements
• Recruited, hired, and onboarded 35 employees to achieve full staffing to budget in 4 years, eliminating temporary labor and saving $51K annually.
• Cut overhead expenses by 15% through stronger financial controls and tighter smallwares and supplies management.
• Increased resident dining satisfaction from 44% to 95% within 14 months after promoting to a new role in April 2024, by upgrading menus and raising service standards.
• Developed future leaders by training and promoting three hourly staff into salaried positions. Operations Manager
Nutrition Services, John Muir Health - Walnut Creek, CA 06/2019 – 02/2023
• Optimized scheduling and staffing across an 85-person department to meet seasonal demands, controlling labor costs.
• Established clear communication channels between unit staff and leadership, which reduced miscommunications and cut missed deadlines.
• Conducted needs assessments to determine training gaps and design professional development programs to address them.
Key Achievements
• Streamlined policies by consolidating 165 documents into 85; reduced administrative workload by 45% and improved audit compliance scores by 20%.
EARLIER ROLES (01/2003 – 06/2019)
Sr. Food and Nutrition Director Morrison Healthcare, San Leandro, CA 08/2017 – 06/2019 Account Relationship Manager Common CENTS Solutions, Inc. - Jackson, MS 03/2016 – 08/2017 Owner Services By - Hattiesburg, MS 06/2015 – 08/2016 Food Service Director South Central Regional Medical Center - Laurel, MS 06/2008 – 01/2016 General Manager Cracker Barrel Old Country Store - Hattiesburg, MS 01/2003 – 01/2008
• Progressive leadership roles in operations, client services, and people management, combined with entrepreneurial experience, generating $1M in first-year sales. Managed $6M+ in annual sales with full P&L responsibility. Reduced turnover from 195% 90% in one year through training, culture change, and improved engagement. EDUCATION
Bachelor of Science: Management University of Phoenix - Phoenix, AZ 05/2014 Certified Dietary Manager Auburn University - Auburn, AL 12/2012 Associate of Applied Science: Marketing Gadsden State Community College - Gadsden, AL 08/2001 TRAINING & CERTIFICATION
Certified Dietary Manager (CDM, CFPP) Certification ID: 250407 Servsafe Food Safety Certification Certification ID: 12674294 TECHNICAL SKILLS
Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Groups, Outlook), Workday, UKG, Computrition Software, GemServ Software, Micros POS, POS Software (Sales & Operations), Adobe Creative Suite, WordPress, CRM REFERENCES
Available upon request
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