Customer Service Administrative Support
Resume:
CURRICULUM VITAE
Helina Boakye
*** ***** ****** ******, *** 58, Watertown, MA, 02472
Phone: +1-617-***-****
Email: ***************@*****.***
Professional Summary
A dedicated and results-oriented professional with over 7 years of experience in banking, finance, customer service, and administrative support. Proven ability to manage client relationships, handle cash transactions, and maintain accurate financial and operational records. Skilled in communication, problem-solving, and multitasking within fast-paced environments. Currently seeking opportunities in finance, administrative support, or customer service roles within corporate or academic institutions.
Core Skills
Customer relationship management
Cash handling and reconciliation
Administrative and clerical support
Account opening and maintenance
Communication and client service
Microsoft Office Suite (Word, Excel)
Data entry and record management
Team collaboration and multitasking
Professional Experience
Customer Service Representative – United Bank for Africa (Ghana) (August 2023 – March 2024)
Provided frontline customer support by addressing inquiries and resolving account issues.
Opened and reactivated customer accounts, processed service requests, and updated records.
Promoted and cross-sold banking products and services to meet client needs.
Bank Teller / Financial Services Associate – United Bank for Africa (Ghana) (February 2020 – August 2023)
Processed deposits, withdrawals, and fund transfers while ensuring accuracy and compliance.
Managed cash drawers and prepared currency for inter-branch transfers.
Maintained detailed daily transaction reports and assisted in balancing cash operations.
Administrative Assistant (Court Clerk Assistant) – Kumasi District Court, Ghana (December 2018 – March 2019)
Supported court operations through filing, record keeping, and documentation of cases.
Coordinated correspondence and handled official errands for the Registrar.
Customer Support Advisor (Call Center Representative) – AirtelTigo Ghana (Telecommunications Company) (September 2017 – August 2018)
Managed inbound customer calls and provided information on products, services, and billing.
Resolved complaints promptly, ensuring high levels of customer satisfaction.
Customer Service Intern – Tigo Ghana (June 2014 – August 2015 (two summer internships))
Supported customer service operations through product sales and vendor training assistance.
Assisted in sim card and airtime sales, customer registration, and vendor support.
Education
Bachelor of Commerce (Finance) — University of Cape Coast, Ghana 2018–2020
Research: The role of rural banks in promoting the operational performance of SMEs in Ghana.
Higher National Diploma in Entrepreneurship & Finance — Kumasi Polytechnic, Ghana 2013–2016
Research: Exploratory survey of agri-food products in supermarkets.
Volunteer Experience
Volunteer, StrokeAid Foundation – Ghana (2019–2024): Supported health outreach and awareness programs for stroke prevention and rehabilitation.
Leadership & Community Involvement
President, National Union of Presbyterian Students – Kumasi Polytechnic (2015–2016)
Secretary, National Union of Presbyterian Students – Kumasi Polytechnic (2014–2015)
Board Member, Chaplaincy – Kumasi Polytechnic (2015–2016)
References
Daniel Atiemo
Cash Officer
UBA
******.******@********.***
Thomas Korankye
Senior Lecturer
Institute of Entrepreneurship and Enterprise Development
Kumasi Technical University
*********@*****.**.**
******.********@***.**
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