Human Resources Project Manager

Joshua Rodriguez

Alhambra, Ca.·626-***-****·*********@*****.***

Professional Summary

I am a driven and detail-focused HR professional currently advancing my expertise through a Master’s degree in Human Resources Management. I bring a solid academic foundation in HR compliance, staffing strategies, and organizational development, complemented by hands-on experience in corporate operations, employee training, conflict resolution, and onboarding. I have a proven track record of leading teams, coaching individuals, and streamlining processes to enhance operational efficiency. I am ready to step into a full-time HR role where I can make an immediate impact and continue growing within a dynamic and forward-thinking HR department.

Education

Master of Science in Human Resources Management

Southern New Hampshire University 2023 – 2026

· GPA: 3.57 · Honor Roll

Bachelor of Science in Business Administration

Southern New Hampshire University 2019 – 2022

· GPA: 3.58 · Member, National Society of Leadership and Success

Core HR & Business Skills

• Recruitment & Onboarding • Employee Relations & Conflict Resolution

• HR Compliance & Employment Law • Training & Development

• Performance Management • Compensation & Benefits

• Diversity, Equity & Inclusion (DEI) • Project Coordination

• Microsoft Office (Word, Excel, Outlook) • HRIS & ATS Familiarity

Professional Experience

Driver

Uber 2019-2025

• Ensure timely and accurate delivery of orders, provide exceptional customer service, and resolve inquiries and complaints promptly.

• Optimize delivery routes, manage personal schedule, while maximizing incentives when offered

• Monitor metrics, implement strategies to improve efficiency, and follow profit metrics

Senior Corporate Project Manager

American Express 2016 – 2018

• Supported Fortune 500 clients (EY, Disney, NFL, PwC) with travel services

• Trained teams in Sabre Red Scripts to improve workflows

• Mediated executive-employee conflicts with professionalism

• Enforced policy compliance and tracked expense documentation

Quality Control Coordinator

Viking River Cruises 2013 – 2016

• QC’D travel documents

• Ensured compliance with evolving Homeland Security protocols

• Managed vendor relationships and Delta contract negotiations

• Oversaw secure payment and travel documentation systems

Corporate Project Manager & Program Creator

Archer Travel 2011 – 2013

• Launched an independent Contractor recruitment and training program

• Developed sales department structure and commission workflows

• Provided marketing coaching to contractor teams

• Served corporate clients with customized solutions (YMCA, The Africa Channel)

Supervisor – HR & Operations

Pinnacle Travel Services LLC / American Express 2005 – 2011

• Conducted interviews and new hire evaluations

• Led onboarding and orientation for new employees

• Delivered leadership training to American Express executives

• Directed performance reviews and career development planning

Professional Development & Tools

• HRIS & ATS exposure through coursework ( ADP and PAYCOM)

• Microsoft Office (SharePoint, Outlook, Yammer, Excel, Word, PowerPoint)

• AI Tools (Copilot, Gemini, ChatGPT, Synthesia)

• Google WORKSPACE (Gmail, Drive, Sheets, Docs, Slides, Meet, Chat)

• Sabre Native / Red, Apollo GDS (Legacy use)

• Conflict resolution, communication, and time management

• Languages (English & Spanish)

Contact this candidate