Customer Service Medical Billing

Alexandria Mueller

**** *** ** **********, ** ***05 863/969/9652 ********************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with leadership experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Certifications: American Heart Association First Aid and CPR.

Well-organized, able to prioritize duties and manage time in multi-task environments.

Builds trust and respect by consistently meeting and exceeding expectations.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint.

Typing Speed: 55 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

LensCrafters Montgomery Al

Optometrist tech and eyeglasses specialist

:schedule appointments to get eye glasses or to see the optometrist

:Complete eyeglasses sale, measurements, lens creation, and making sure to get exactly what my customer Is looking for

Do weekly call back

Repair eyeglasses

Work hand In hand with the optometrist and patients

In Put patient data In the EMR and E H R

Open and close the store, counting the drawers, getting Order prepared and ready, calling customers for pick up, processing orders and making sure their sent to the lab, cleaning the store and bathrooms, and dispensing orders as the customers come In for pick up, making the glasses fit properly and any adjustments can and will be made right then, making sure they can see out of there new eyeglasses and making sure the lens Is exactly how they wanted rather tinted or no tint, transitions or no transitions along with the color they picked.

Ran Insurance for approval on eyeglasses

Advanced eye Care Associates : Winter Haven Fl

Ophthalmologist tech- special testing visual fields, MAC OCT, Fundus photo and, RNFL

Performed eye exams

Roomed patients

Got patients ready for laser

Did post op getting patients ready for surgery making sure all documents are complete and signed, making sure nothing has changed with vision since our last visit, and checking they are still using eye drops the doctor prescribed.

Pre Op after surgery to take off bandages clean the eye, check pressure, check vision for Improvement, schedule another follow up within a month

Peace River Center- Bartow Fl

Receptionist 08/2022-01/2023

Schedule appointments, cancel appointments, organize doctors schedule.

Answer phone calls minimum of 80 calls per day.

Keep my office clean and tidy by taking out the trash, wiping off the desk,and always shutting everything down before I leave.

Help with psychiatric patients when on the unit.

Promoted to psychiatric tech.

( 01/26/202*-**-**-****)

Keep my eyes on psychiatric patients for 12-hour shifts.

Do rounds every 5,15 or 30 minutes depending on the que patient Is on.

Clean patient's rooms as they discharge or need cleaned.

Put sheet and bedding on patient's beds as needed.

Assist with ACT training and take down if needed.

Answer phones when available.

Assist the RN on duty with any admission or discharge.

Do vitals on patients and chart.

Serve evening snack and dinner to patients.

Set table for patients In the morning for breakfast.

Print nightly reports for morning shift prior to 5am.

First source health care- Colorado Springs, CA

Full time employee ( 03/2021-07/15/2022

Spoke with doctors going over claims, denials and appeals.

Utilizing resources, very well organized while taking notes and handling cpt coding.

Used Microsoft word, power point, excel.

Submitted appeals, faxed documents, created presentations.

I was responsible for getting going over health insurance benefits and covered procedures.

Ultimate Medical Academy - Winter Haven, FL 10/2019 - 03/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Dollar General - Winter Haven, FL 03/2019 - 08/2019

Retail Key Holder / Customer Service (06/2019 - 08/2019)

Opened and closed store, prepared bank deposits, processed returns, and counted down register drawers.

Supported management team, completed operational tasks, and answered customer service inbound calls daily as well as monitored inventory levels.

Rang up purchases, accepted cash and credit payments, and communicated store policies to employees.

Retail Cashier / Customer Service (03/2019 - 06/2019)

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Worked as a team member to ensure customers received the best possible service.

Stay at Home Parent - Winter Haven, FL 08/2013 - 03/2019

Full Time Homemaker

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Calvary Christian Academy - Winter Haven, FL 03/2013 - 08/2013

Child Care Provider (Seasonal)

Supervised 2-year-old child class, led activities, and provided breaks to instructors.

Cleaned classrooms and restrooms, provided snacks to children, and ensured their safety.

Demonstrated behavior that was professional, ethical and responsible.

Circle K - Winter haven, FL 10/2012 - 05/2013

Retail Cashier / Customer Service

Counted cash in drawer, ordered inventory, checked in vendor deliveries, and cleaned and stocked store.

Greeted customers, scanned purchases, accepted payments, and resolved customer complaints.

Counted tobacco and lotto products, cleaned food service equipment, and prepared coffee.

VOLUNTEER EXPERIENCE

Girls, Inc. - Winter Haven, FL 08/2008 - 10/2008

After School Care Assistant

Assisted children with homework, provided snacks, cleaned facility, and stacked tables and chairs.

Salvation Army - Winter Haven, FL 12/2006 - 03/2007

Volunteer

Put price tags on donated items, assisted customers with locating items, and cleaned store.

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