Customer Service Inventory Control

DB

DANIELLE BARNES

***********.**@******.*** +1-757-***-**** Portsmouth, US 23701

Seasoned Director of Culinary Operations with background in managing multiple kitchens, overseeing food preparation, and ensuring compliance with health and safety regulations. Strengths include team leadership, menu development, budget management, and inventory control. Proven track record of improving operational efficiency, enhancing customer satisfaction, and driving revenue growth. Known for fostering culinary innovation while maintaining stringent quality standards.

Staff Management

Visual Merchandising

Customer Service

Store Growth Planning

Cash Management

Team Training

Operations Oversight

Creating Marketing Plans

Leadership Development

Operations Management

Budgeting and cost control

HHS Portsmouth, Virginia

Director of Culinary Operations

06/2020 - Current

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Staged merchandise and stocked sales floor to stimulate impulse sales. Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.

Drive compliance with health, safety, and industry regulatory agencies. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines. Reviewed daily task list with employees and assigned tasks for completion. Managed inventory and rotated food products in storage to avoid spoilage and waste.

Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.

Managed vendor relationships to secure quality ingredients for meal preparation.

City of Portsmouth Portsmouth, VA

Planning Commissioner

01/2020 - 02/2024

Responsible for making recommendations on rezoning petitions to city council

Responsible for making recommendations on street closures to city council Responsible for making recommendations on use permits to city council Responsible for making recommendations on rezoning petitions to city Summary

Skills

Experience

council

Oversee the implementation of the general plan through the zoning and subdivision ordinances, prepare and revise the general plan as necessary, promote public interest in the general plan, and consult with public agencies and other organizations on the general plan Annually review the capital improvement program of the city and the local public works projects of other local agencies for their consistency with the general plan

Promote the coordination of local plans and programs with the plans and programs of other public agencies, for example those of local school districts, neighboring agencies, city, etc.

Eggleston Services Portsmouth, VA

Food Service Supervisor

02/2020 - 06/2023

Oversaw the preparation and service of high-quality meals in a military hospital

Supervised the daily activities of 42 employees, ensuring strict adherence to Board of Health mandates for food safety

Responsible for leading and providing guidance to support personnel performing preliminary food preparation procedures, preparing and cooking menu items according to standards

Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities

Provide on-going coaching and performance feedback to staff members Maintain a safe work environment by enforcing all safety standards Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information

Report pertinent information about business operations or employee behavior to your Location Manager

Inform management of escalating employee conduct issues. Corner Cafe Portsmouth, VA

Kitchen Manager

02/2017 - 11/2019

Assists with menu development: present new ideas and create kitchen organization for successful execution

Assists with the training and development of culinary staff, both sous chef and team members

Assists with the development of recipes, cooking procedures and food presentation

Hired, supervise and manage the work processes or procedures of team members

Develop working knowledge of all food outlets, menu preparation as well as presentation

Develop, maintained and manage training programs

Manage food preparation and monitored safety protocols Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment

Performed opening and closing tasks, reconciling receipts, completing end-of-day paperwork and securing and locking establishment. Johnson & Wales University Norfolk, VA

Associate of Science in Culinary Arts in Culinary Arts 05/2004

I. C. Norcom High Portsmouth, VA

High school diploma or GED in Advanced Studies

Education and Training

06/2002

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