Customer Service Representative
Resume:
Jessica Anderson
Milwaukee, WI *****
***************@*****.***
Professional Summary
Skilled Veterinary receptionist and assistant with 15+ years of experience in animal care and client interaction within the veterinary industry. Proficient in managing patient records, scheduling, and providing exceptional customer service. Demonstrated ability to triage patients and address owner inquiries effectively. Committed to maintaining a clean and organized environment while ensuring the highest standards of care for pets and their owners. Authorized to work in the US for any employer
Work Experience
Dog Trainer
You and Your Dog LLC-Oconomowoc, WI
May 2025 to Present
• Greet clients and take their dogs in for the day.
• Pick up and drop dogs off at their houses for school.
• Designed and implemented customized training programs for dogs of various breeds and sizes Veterinary Receptionist/Assistant
Crawford Animal Hospital-Greenfield, WI
August 2020 to May 2025
• Greet pet parents upon arrival and check in
• Answer owner animal health questions and advise on best care practices
• Enter data from pet records and office visits into computer system using Evet
• Coordinate patient scheduling, check-in, check-out, and collect payments for patient's care
• Organize paperwork such as charts and reports for office and patient needs
• Transcribe phone messages and relay to appropriate personnel
• Maintain office and waiting room, keeping common areas clean and tidy Veterinary Assistant- Triage
Lakeshore Veterinary Specialists/ Blue Pearl-Oak Creek, WI February 2019 to July 2021
• Triaged incoming patients to determine treatment needs and urgency of care
• Obtained history from owners and rounded histories to the DVM
• Processed new patients and updated client records with key information using Impromed system
• Provided assistance with physical and chemical restraint on friendly and fractious patients
• Assisted with any other tasks asked of me to perform under the supervision of a DVM or CVT
• Discharged patients and explained how to take care of their pets after leaving the hospital
• Answered owner animal health questions and advised on best care practices Veterinary Assistant
Brook- Falls Veterinary Clinic-Menomonee Falls, WI October 2017 to January 2019
• Assisted the DVM with restraint of exotic animals such as birds, small exotics, reptiles, along with dogs and cats
• Assisted in surgeries and monitored anesthesia on both exotics and family pets
• Administered the appropriate medications via the appropriate route under the supervision of a CVT or attending DVM
• Performed venipuncture collection of blood to run chemistries in house and those sent out
• Maintained a clean hospital by ensuring there were clean dishes, cages and laundry
• Assisted with any other tasks asked of me to perform under the supervision of a DVM or CVT
• Maintained patient records (paper and digital) by accurately recording treatments, test results and legal documents
• Answered phones, and helped clients with questions and booking appointments
• Educated clients about exotic husbandry and care Veterinary Assistant
Lakeshore Veterinary Specialists-Oak Creek, WI
January 2013 to October 2017
• Triaged incoming patients to determine treatment needs and urgency of care
• Obtained important information from clients and relayed to the DVM so then can prepare for the appointment
• Monitored the condition of the patients throughout their stay and addressed any health changes or concerns to the DVM or technician on staff
• Recorded symptoms and documented medical observations to inform the DVM to help with treatment decisions
• Maintained patient records by accurately recording treatments and test results on patient charts, legal documents and in Impromed computer system
• Administered the appropriate medications via the appropriate route under supervision of the attending DVM
• Provided assistance with physical and chemical restraint on friendly and fractious patients
• Performed venipuncture collection of blood to perform chemistries in house, placed IV catheters, obtained blood pressures, and radiographs requested by the DVM on staff
• Assisted DVM during surgical procedures by creating and maintaining sterile surgical fields and carefully passing instruments
• Ran quality control of Idexx laboratory equipment and maintained cleanliness of all lab equipment
• Maintained a clean hospital environment by ensuring clean dishes, cages, laundry and equipment ads needed for hospital use
• Released patients' aftercare in a courteous and tactful manner and inform the clients of any pertinent medical information on their animal's care
Education
High school diploma
Oak Creek High School-Oak Creek, WI
August 1996 to June 2000
Skills
• Slack
• Providing product information
• Organizational skills
• Data entry
• Clinic experience
• Administrative experience - Administrative experience (6-10 years)
• Patient interaction
• Customer service
• Medical records
• Private practice experience
• Veterinary Technician Experience (10+ years)
• Veterinary clinic (10+ years)
• Teamwork
• Greeting customers
• Receptionist experience within retail industry
• Medical Terminology (10+ years)
• Venipuncture
• Customer complaint resolution
• Laundry
• Analytical thinking
• Search engines
• Cash register
• Animal Handling (10+ years)
• Animal Care (10+ years)
• Pet Care
• Customer communication
• Critical thinking
• Triage
• Phone communication
• Discharge planning
• Typing
• Multitasking
• English (10+ years)
• Attention to detail
• Spreadsheet charts
• Photocopying
• Microsoft Teams
• Customer inquiry handling
• Microsoft Outlook
• Written communication
• Client interaction via phone calls
• Math
• Laboratory Experience
• Administrative experience within healthcare
• Basic math
• Experience Administering Injections
• Phone answering
• Clear verbal communication
• Anatomy Knowledge
• Microsoft Excel
• Cash handling
• Cosmetology (7 years)
• Administrative experience within retail industry
• Communication skills
• Phlebotomy
• Processing cash transactions
• Veterinary experience (10+ years)
• Multi-line phone systems
• Scanning
• Medical scheduling
• Patient registration
• Dog Handling
• Microsoft Word
• Front Desk
• Computer Skills (10+ years)
• Office experience
• Computer literacy
• Medical Imaging
• Medical office experience (10+ years)
• Veterinary Assistant (10+ years)
• Patient Care
• Managing patient records
• Kennel Experience
• Computer operation
• Dependability
• Phone etiquette (10+ years)
• Order assistance
• Clerical Experience
• Veterinary terminology (10+ years)
• Animal Restraint
• Hospital Experience
Certifications and Licenses
Driver's License
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