Security Specialist It Infrastructure

Ahmed Mohamady

IT Administrator IT Infrastructure & Security Specialist

Giza, Egypt *****.*****.*@*******.*** +20-120******* LinkedIn: www.linkedin.com/in/ahmed-mohamady-721496aa

Professional Summary

IT Infrastructure & Security Specialist with 10+ years of experience in IT operations, enterprise infrastructure, and cloud security. Proven expertise in managing infrastructure, leading service delivery, and enforcing security compliance in multinational environments. Skilled in VMware, Windows Server, Cisco Networking, Disaster Recovery, and ITIL processes, as well as implementing security frameworks such as ISO 27001, Zero Trust, EDR, and Conditional Access. Collaborated with global teams on risk assessments, incident response, and stakeholder engagement. Currently pursuing AZ-500: Azure Security Engineer certification to further strengthen cloud security expertise.

Core Skills

• Cloud & Security - Microsoft 365 Global Admin, Azure AD, Exchange Online, Intune, Conditional Access, Azure Security Center, Azure Policy, Azure Virtual Machines (VMs)

• Cybersecurity & Compliance - ISO 27001, ISO 9001, Endpoint Security, Firewalls, Zero Trust Security, Risk Assessments, Incident Response

• Infrastructure & Virtualization - Windows Server, VMware vSphere/ESXi, vCenter, Hyper-V, PowerShell Automation

• Networking - LAN/WAN, TCP/IP, DNS, DHCP, VPN, Cisco Routing & Switching

• Disaster Recovery & Storage - Backup Systems, Synology NAS, Business Continuity Solutions

• IT Operations & Leadership - Budgeting, Procurement, Vendor Management, SLA Optimization, Team Mentoring, Security Awareness Training

Certifications

• Microsoft Certified Solutions Expert (MCSE)

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Network Professional (CCNP)

• VMware vSphere (ESXi, vCenter)

• Microsoft 365 Administrator

• Microsoft SC-300: Identity and Access Administrator Associate

• Microsoft SC-900: Security, Compliance, and Identity Fundamentals

• Microsoft AZ-500: Azure Security Engineer Associate (In Progress) Professional Experience

DNA Studio (KSA & Egypt)

IT Administrator Sep 2024 – Present

Core Responsibilities:

• Managed IT infrastructure for 50+ users, covering servers, networks, storage, and security.

• Served as Microsoft 365 Global Administrator, overseeing tenant-wide management.

• Implemented Conditional Access policies, improving access control and reducing risks.

• Delivered both onsite and remote support, maintaining 99% system availability.

• Optimized IT procurement processes, reducing vendor costs by 15%.

• Managed IT budgeting and procurement planning to optimize costs and support business growth.

• Delivered user training sessions to improve IT security awareness and system adoption.

• Created IT documentation and SOPs to support service continuity and knowledge sharing.

• Enforced Zero Trust security practices across devices and networks, ensuring alignment with corporate security policies.

• Delivered security awareness sessions on MFA, Conditional Access, and endpoint security, improving compliance and reducing risk exposure.

Key Projects & Initiatives:

• Project Management: Led website development project, coordinating between developers and designers.

• Cybersecurity: Implemented Endpoint Detection & Response (EDR) and Zero Trust security practices to enhance cybersecurity posture.

• Supported penetration testing initiatives by preparing IT systems for external security audits. Atos

IT Administrator Oct 2022 – Aug 2024

Core Responsibilities:

• Supported 700+ enterprise users, handling IT operations, infrastructure, and service delivery.

• Conducted network surveys and server room upgrades, boosting performance and stability.

• Performed capacity planning for servers, storage, and network resources to ensure scalability.

• Developed and enforced IT policies aligned with ISO 27001, improving compliance posture.

• Supported ISO 27001 compliance audits by documenting controls and ensuring corrective actions were implemented.

• Led documentation, risk assessments, and controls for ISO 9001 certification.

• Introduced SLA improvements, achieving a 25% faster ticket resolution rate.

• Worked closely with the global security team to ensure all devices complied with policies.

• Performed vulnerability management and patching to strengthen IT security posture.

• Maintained IT knowledge base and documentation repositories to improve issue resolution and reduce repeated tickets.

• Delivered staff training and mentored IT teams to improve knowledge retention.

• Performed regular risk assessments and collaborated with global teams to define mitigation strategies, improving overall security posture.

• Documented and reported security incidents and audit findings, ensuring timely resolution and compliance with ISO 27001 requirements.

Key Projects & Initiatives:

• Project Management: Served as SPOC for Egypt in the global implementation of Atos Corporate Network

(ACN), coordinating with global teams.

• Incident Response: Collaborated with the global security team on incident response, managing security tickets, ensuring containment, and supporting ISO compliance requirements.

• Change Management: Implemented structured change management processes to minimize risk during IT upgrades.

• Stakeholder Engagement: Partnered with business stakeholders to capture needs and align IT strategy with organizational objectives.

• Built strong business relationship management practices to ensure IT services aligned with evolving business needs.

• Collaborated with stakeholders to align long-term IT strategy with organizational goals. Excis LTD

Senior IT Technical Support Engineer Jul 2018 – Oct 2022 Provided technical support for multinational clients including DXC, HPE, Nokia, P&G;, Mondelez, Philips, and Microsoft.

P&G; Senior IT Technical Support 2018 - 2019

• Delivered IT support for users, achieving a 95% SLA resolution rate.

• Managed asset tracking, workstation setup, and ticketing systems (ServiceNow).

• Ensured compliance with corporate IT policies across multiple regions.

• Reduced new-hire onboarding time by 30% through standardized IT kits.

• Coordinated with cross-functional teams to support mission-critical IT services. DXC Technology SIO Engineer 2018 - 2021

• Delivered IT support for enterprise clients, achieving a 95% SLA resolution rate.

• Managed asset tracking, workstation setup, and ticketing systems.

• Supported end-to-end infrastructure deployment tailored to client needs.

• Acted as liaison between clients and technical teams for accurate delivery.

• Provided hands & eyes support for the global network team, investigating issues and supplying diagnostics.

• Collaborated with enterprise security teams on incident resolution using Cisco tools, ServiceNow, and Endpoint Detection & Response (EDR).

HPE IT Support Engineer 2018 - 2021

• Managed asset tracking and registration and ticketing (ServiceNow).

• Provided hands & eyes support for the global network team.

• Owned the asset management system, ensuring accuracy and compliance.

• Delivered end-user support and trained users for on-time issue resolution.

• Ensured devices met organizational security and compliance policies.

• Collaborated with enterprise security teams on incident resolution using Cisco tools, ServiceNow, and Endpoint Detection & Response (EDR).

Nokia IT Team Lead 2020 - 2022

• Directed a team of IT engineers, managing infrastructure and user support.

• Implemented structured ticketing and incident management best practices.

• Performed site network surveys and, with the global network team, replaced legacy network devices.

• Reduced onboarding time for new hires by 30% via standardized IT kits.

• Ensured compliance with corporate IT policies across multiple regions. Mondelez Dispatch Engineer (per ticket) 2020 - 2022

• Provided end-user support with no SLA breaches.

• Installed microwave network links in coordination with Vodafone engineers.

• Managed printer installation and ongoing maintenance. Philips Dispatch Engineer (per ticket) 2018 - 2020

• Delivered end-user IT support on a per-ticket basis.

• Handled troubleshooting, device setup, and printer installations.

• Coordinated escalations with regional IT teams.

Microsoft Onsite Support Engineer 2019 - 2021

• Prepared and delivered IT kits/devices for new hires on day one.

• Ran onboarding sessions on device usage, IT tools, and company/IT policies.

• Provided end-user support via phone, Microsoft Teams, and in-person.

• Ensured compliance with IT security and organizational policies. Languages

• Arabic - Native

• English - Professional

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