Data Entry Customer Support

Tenille Walker

Fort Worth, TX ***** 682-***-**** *******.**@*****.***

EXECUTIVE PROFILE

Results-driven administrative and customer support professional with over 6 years of experience in high-volume front office and remote environments. Expertise in managing multi-line phone systems, scheduling, data entry, and delivering exceptional service to diverse clientele. Proven ability to streamline workflows, verify insurance, and maintain accurate records while ensuring compliance with HIPAA and organizational protocols. Skilled in Microsoft Office, Google Workspace, and EMR systems. Adept at resolving inquiries efficiently, coordinating interdepartmental communication, and fostering positive customer relationships. Strong organizational abilities and attention to detail make this candidate a valuable asset for administrative or customer support roles. CORE QUALIFICATIONS

Proficient in managing front office operations, scheduling, data entry, and multi-line phone systems in high-volume environments.

Skilled in handling inquiries, resolving conflicts, and delivering empathetic service to ensure positive client experiences.

Experienced in verifying insurance benefits, processing prior authorizations, and maintaining strict HIPAA compliance.

Advanced knowledge of EMR/EHR systems (NextGen, Phreesia), Microsoft Office, Google Workspace, and Clinical Email.

Strong ability to liaise between patients, providers, pharmacies, and labs for seamless care coordination.

Exceptional multitasking and documentation skills with a focus on accuracy and efficiency.

Proven success in both in-person and remote administrative roles, including virtual collaboration tools like Zoom.

Adept at troubleshooting scheduling conflicts, billing discrepancies, and workflow challenges with proactive solutions. SKILLS HIGHLIGHTS

Administrative Support

Customer Service

Phone Etiquette

Multi-Line Phone Systems

Appointment Scheduling

Microsoft Office Suite

Google Workspace

EMR/EHR Systems

Clinical Email

Insurance Verification

Prior Authorizations

HIPAA Compliance

Patient Intake

Medical Documentation

Conflict Resolution

Record Keeping

High Call Volume Management

Interdepartmental Coordination

Remote Work Proficiency

Zoom Meetings

Data Entry

POS Systems

Time Management

Attention to Detail

PROFESSIONAL EXPERIENCE

Front Office Coordinator Feb 2025 – Present

Dr. Bajaj Endocrinology Fort Worth, TX

Serve as primary point of contact in high-volume endocrinology clinic, managing multi-line phone system and patient interactions

Process insurance verifications, prior authorizations, and referral management for new and established patients

Maintain accurate patient records using NextGen and Phreesia systems while ensuring HIPAA compliance

Coordinate communications between providers, pharmacies, and labs through Clinical Email and fax correspondence

Handle patient check-in/check-out procedures including copay collection and appointment scheduling

Prepare daily reports and resolve patient inquiries regarding prescriptions and follow-up care

Successfully managed clinic operations during peak hours, handling 400+ daily calls with minimal wait times

Implemented improved voicemail triage system that reduced response time by 30% for urgent patient messages Receptionist & Licensed Massage Therapist May 2019 – Present Hand & Stone Massage and Facial Spa Fort Worth, TX

Manage appointment scheduling for 30-70 daily services while optimizing therapist availability

Process client transactions including membership sales, gift cards, and promotional packages

Provide therapeutic massage treatments tailored to individual client needs and conditions

Maintain clean and organized treatment rooms adhering to strict sanitation protocols

Educate clients on wellness benefits and recommend appropriate service packages

Increased membership sales by 15% through effective client education on wellness benefits

Maintained perfect 5-star customer service rating across all client interactions Remote Intake Coordinator Sep 2023 – Dec 2024

CenterWell Home Health Remote

Conduct patient intake assessments and verify insurance coverage for home health services

Schedule in-home evaluations and therapy appointments with regional care teams

Maintain accurate documentation across multiple platforms while adhering to compliance standards

Communicate coverage details to patients and coordinate with clinical staff via messaging platforms

Processed 30-50 daily intake calls with 98% accuracy in documentation and eligibility verification

Recognized as top performer for maintaining perfect attendance during remote training period Patient Registration Coordinator Jul 2019 – Sep 2022 Surgical Care Affiliates (SCA) Fort Worth, TX

Register patients for surgical procedures while collecting accurate demographic and insurance information

Process pre-operative authorizations and explain surgical preparation requirements

Coordinate patient charts and records using EMR systems in collaboration with clinical staff

Manage payment collections including copays, deductibles, and out-of-pocket fees

Reduced patient registration time by 20% through implementation of streamlined intake process

Maintained 100% compliance rate for surgical authorization documentation Office Administrator Jun 2014 – Jun 2015

Center of Therapeutic Change Fort Worth, TX

Oversee front desk operations including scheduling, billing, and patient intake for mental health practice

Verify insurance coverage for behavioral health services and process medical records requests

Handle crisis calls and provider follow-ups while maintaining strict confidentiality

Manage counselor schedules and maintain organized filing systems

Implemented new scheduling system that reduced no-show appointments by 25%

Recognized by management for exceptional handling of sensitive patient situations EDUCATION

Bachelor of Science in Health Science (In Progress) Southern New Hampshire University Remote

Licensed Massage Therapy Certification

Texas Center for Massage Therapy Arlington, TX

High School Diploma

St. Augustine High School Fort Worth, TX

CERTIFICATIONS

CPR & BLS Certified

Texas Driver’s License

REFERENCES

Available upon request.

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