Customer Service Representative
Resume:
Evelyn Santiago
El Paso, TX *****
*********@*****.***
Professional Summary
I am a reliable individual with over 13 years of customer service experience, excellent communication skills, and familiarity working in fast-paced environments. I have managed and supported others in the workplace and have consistently worked well individually and in team settings. New Email Adderess: ********.******.*******@*****.*** Authorized to work in the US for any employer
Work Experience
Customer Service Representative
HCLTech-El Paso, TX
September 2024 to Present
Setup exams for Pearson Vue candidates.
1. Look up accounts with candidate information.
2. Search exam candidate is authorized to test online or at testing center. 3. Book exam with date and time after processing exam fee. 4. Recap call with order confirmation.
5. Answer any questions candidate has in regarding exam preparation. Collector
BC Services, Inc.-Longmont, CO
May 2021 to August 2024
• Make outbound calls to patients to collect payments for a hospital called Kaiser Permanente.
• Setup payment plans if needed.
• Offer and apply settlement discounts if they would like to settle their balance in full.
• Determine which department I need to connect them to. Sometimes they have questions in regards to their Premium or they needed to have their insurance reprocessed on a claim. Account Representative II
C3I Solutions-El Paso, TX
April 2021 to May 2022
• Take incoming calls for magazine subscriptions
• Activate/Deactivate accounts
• Update member demographics
• Take payments
• Upsell subscriptions/add-ons/donations
• Process member emails regarding membership
Customer Service Representative
CODEFORCE 360-El Paso, TX
September 2020 to April 2021
• Run prescriptions for medication
• Contract doctor's office to get approval/extended date for prescriptions
• Update patient information in database
• Add dose information for patients into database
Cashier
Circle K-El Paso, TX
April 2019 to September 2020
• Greet customers upon arriving to make sure they feel comfortable being a guest at our store.
• Responsible for taking inventory of products in the back stock.
• Ordering products from vendors.
• Stocking products on the floor as well as in the cooler.
• Using POS register.
• Maintaining a clean environment utilizing my great housekeeping skills.
• Leading the team to make sure our job is done by the end of the shift as a team. Customer Service Representative
Conduent-El Paso, TX
November 2017 to March 2018
• Interacted with Cox Communications customers to solve various issues, complaints
• Add, remove services and provide best possible solutions for customers
• Schedule and set up new service installations
Supervisor
Alorica-El Paso, TX
September 2013 to August 2017
• Arrange payments and credit card transactions, provide billing descriptions
• Provide excellent customer service and follow script to maintain successful sales
• Multitask on computer and phone calls, using service and communication skills
• Handle escalated phone calls, offer solutions for customer complaints and problems Mobility Consultant / Leadership Intern
• Upgraded phone packages for customers, using computer and software knowledge
• Supervised teams by coaching and evaluating new hires to maintain quality assurance
• Transfer clients to other departments for further investigation
• Determined appropriate schedules for meetings, trainings Integrated Services Management (ISM)
• Provided floor support for agents with mobility matrix
• Managed team and trained agents in mobility dept., encouraged agent performance
• Graded phone calls and assisted with escalated calls
• Managed call volume and ensured agents followed set times in call queues Sales Support
• Received incoming calls regarding client orders
• Assisted clients by providing information about entertainment bundles
• Maintain friendly and helpful attitude to retain customers Education
Various Education
El Paso Community College
September 2011 to March 2014
High School Diploma
Edison Hope Christian Academy
2010
Skills
• Teaching
• Leadership
• Sales Support
• Team Management
• Negotiation
• Management
• Cold Calling
• CRM Software
• Upselling
• Pricing
Contact this candidate