Program Coordinator Customer Service
Resume:
Nancy L. Mitchell-Edwards
Professional Summary
Gifted Program Coordinator offering ten-year + record of accomplishment in program growth and day-to-day operations within a not-for-profit organization. Results-driven and innovative with excellent program coordination abilities. Articulate and tactful with good mediation and consensus-building abilities.
Work History
Uber - Driver
Denver, CO
05/2018 - Current
• Used Uber Driver platform to receive calls for rides.
• Arrived on time to customer appointments.
• Transported high-value clients with professionalism and discretion.
• Stored passenger luggage and personal items with care for safety and security.
• Minimized mechanical issues by adhering to vehicle maintenance schedule.
• Provided mobility assistance to disabled passengers.
• Maintained vehicle cleanliness to maximize passenger satisfaction.
• Maximized passenger satisfaction by keeping vehicles in safe operating condition.
• Planned optimal routes to minimize delays and maximize time efficiency.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Demonstrated professional conduct with clients and families to deliver outstanding customer service.
• Maintained 4.96 out of 5.0 rating with Uber clients. Centers for Spiritual Living - Program Coordinator Golden, CO
07/2008 - 08/2018
• Provided ongoing direction and leadership for program operations.
• Oversaw three to six projects each year from concept through final delivery.
****@****.***
McGaheysville, VA 22840
Skills
• Professional in Human
Resources
• Program management
• Strategic planning
• Benefit programs
• Payroll and Staff compensation
• Diversity programs
• Recruitment policies
• Budgeting
• Customer service
• Coaching and mentoring
• Deep understanding of
Confidentiality
• Conflict resolution
• Team building
• Analytical, Out-of-the-Box
Thinker
Education
08/2020
Holmes Institute
Golden, CO
Consciousness and Transformational
Studies for Masters Degree
• 3.85 GPA
• Did not finish…need 4 more
classes and school lost
accreditation.
• Identified costs involved for Ministerial Panels and Ordination Panels to keep in line with departmental budget.
• Led implementation of program rules, frameworks and toolkits to facilitate smooth change and management process.
• Coordinated daily tasks including collecting licensing fees, database updates and inventory and supply maintenance.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
• Coordinated communication among associations, allies, stakeholders, and members to foster collaboration and connections between departments.
• Developed, coordinated, and administered practitioner, minister, and community programs.
• Supported educational and training programs by nurturing professional relationships with community members and ministers in movement.
• Established goals and created action plans to achieve goals.
• Worked alongside Ministers Council to outline and implement program plans and objectives.
• Conceptualized future program components.
• Administered specific project budgets and tracked expenditures for optimal financial control.
• Coordinated work between multiple departments.
• Optimized service procedures to increase customer satisfaction.
• Determined customer needs and developed program initiatives according to preferences.
• Received incoming phone calls and contact per submissions and provided timely responses to inquiries.
• Interviewed and recommended team members for hire.
• Adjusted program mechanics to account for changing conditions.
• Created standard operating procedures.
• Implemented strategies to increase program effectiveness.
• Entered data in Raisers Edge system and handled database maintenance.
• Developed and recommended policies and procedures for evaluating programs.
• Maintained regular communication between departments via email and phone calls to coordinate program logistics.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Answered and responded to 20-25 phone calls and 50-60 emails per day.
• Responsible for continued education for new ministers 06/2012
University of Phoenix
Denver, CO
Bachelor of Science: Business
Administration/Human Resource
Management
• Graduated with 3.85 GPA
• Member of Delta Mu Delta
06/2010
University of Phoenix
Denver, CO
Associate of Science: Business
Administration
• Graduated with 3.89 GPA
2006
American Real Estate College
Wheat Ridge, CO
Real Estate
• Real Estate Broker
2003
Mile Hi Church
Lakewood, CO
Science of Mind
• Religious Science Practitioner
Brighton High School
Brighton, CO
High School Diploma
Self-Employed - Religious Science Practitioner
Lakewood, CO
07/2003 - Current
• Helped clients build life management and coping skills to handle daily needs and specific stressors using meditation techniques and other spiritual practices.
• Connected clients with available resources to improve success of their practices.
• Facilitated classes and learning discussions to assist each client to take deeper dive into their consciousness and awareness.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Led educational seminars and lectures at local community spiritual centers to expand awareness of various techniques of consciousness building.
• Serve individuals, couples, and families in finding their spiritual center.
• Offer invocations, meditations, readings, rituals, blessings, benedictions, as well as weddings and memorials for individuals. Integrity Real Estate - Real Estate Broker
Lakewood, CO
01/2006 - 12/2007
• Obtained agreements from property owners to place properties for sale with real estate firms.
• Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
• Assisted potential property buyers to achieve residential goals.
• Assisted large group of California investors in their goal of obtaining rental property when housing market was at low point in Colorado.
• Reviewed final real estate transactions and accurately reconciled funds.
• Negotiated between sellers and buyers over property prices and settlement deals.
• Facilitated sales of over 30 properties within one year.
• Analyzed housing markets and identified potential buyers.
• Generated lists of for-sale properties.
• Wrote contracts between buyers and sellers and ensured adherence.
• Gave buyers physical and virtual tours of properties.
• Managed real estate transactions from initiation to closing.
• Monitored fulfillment of purchase contract terms.
• Organized charity and public events to bring awareness to neighborhood, generating lead flow.
• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Assisted clients with corporate relocation services.
• Communicated with owners regarding home and loan status.
• Developed marketing material for properties.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Verified completion of legal formalities prior to closing dates through research and Title process.
• Guided homebuyers and sellers through process of short sales.
• Successfully guided home buyers and sellers through sales and purchase of properties.
• Showed residential properties and explained features, value and benefits of available homes.
• Followed up with prospects throughout sales processes.
• Maintained high referral rates and exceptional feedback from previous clients.
• Wrote contract documents, purchase agreements and closing statements.
• Educated clients on current real estate market and answered any questions.
• Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure. From-the-Earth.com, Inc., dba Creating Solutions - Secretary/Treasurer
Lakewood, CO
08/2000 - 12/2011
• Family-owned and operated General Contracting business.
• Distributed copies of board minutes and actions to five members after each meeting.
• Maintained board binder containing governing documents, policies and written consents.
• Created and maintenance up-to-date board planning calendar to outline matters on board's agenda.
• Wrote clear, brief notes to record all motions and decisions of meetings.
• Maintained full contact list of board members, including board member appointment dates, term of appointments and board member biographies.
• Recorded and distributed minutes of meetings to reflect format and level of detail determined.
• Managed business office by maintaining equipment, ordering inventory and distributing supplies.
• Conducted general board correspondence and kept records of all correspondence.
• Notified board members of meetings and kept detailed record of board attendance.
• Distributed copies of board minutes and actions to members after each meeting.
• In charge of all phases of accounting, budget and finance.
• Recorded expenses and maintained accounting records in QuickBooks.
• Signed official documents, including Contracts and other legal documents.
• Worked with sub-contractors.
• Purchased, remodeled, and sold property in Gilpin County, Colorado.
• Licensed in Central City to do work on historical buildings.
• Licensed in Lakewood.
• Remodeled and repaired residential and commercial properties.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Used Microsoft Office to prepare various correspondence, reports and other written material.
• Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
• Liaised between clients and vendors and maintained effective lines of communication.
• Found new sources for office supplies and building materials and closely monitored inventory use to cut costs by 25% annually. Mile Hi Church - Director of Prayer Ministry
Lakewood, CO
07/2004 - 07/2006
• Facilitated prayer for requests received throughout week, Supervised 20 Prayer Associates for individual sessions and 20+ Volunteers for phone and letters.
• Trained volunteers and associates in all phases of prayer ministry.
• Set as non-voting member on Practitioner Counsel and on board of Prayer and Guidance Center Associates.
• Composed letters for prayer requests, facilitated responses by volunteers, set appointments for prayer associates within center.
• Counsel practitioners and work with clients as needed.
• Scheduled 250 Practitioners for service to church.
• Maintained records for re-licensing of practitioners at Mile Hi Church.
• Coordinated practitioner events i.e., oral panels, retreats, huddles, etc.
• Worked closely with organizational leadership, including board of directors, to strategically affect direction of Prayer center.
• Analyzed business needs while soliciting customer feedback for process improvements.
• Collaborated on hiring and training of new associates, professional growth of volunteer staff and team building and motivation. Community College of Denver - Human Resources Generalist Denver, CO
10/1997 - 08/2000
• Led and developed performance management tools and processes to integrate with organization's values and core competencies.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Counseled leadership and offered actionable initiatives to increase knowledge of compliance-related issues addressing equal employment opportunity and sexual harassment.
• Collaborated with the Director and other human resource personnel to deliver comprehensive customer service to the college.
• Provided guidance and direction to department heads and cost center administrators on hiring and termination procedures, changes, and associated documents along with other personnel processes, procedures and issues.
• Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
• Partnered with senior leadership to establish and develop organizational and HR policies and procedures.
• Administered four databases that were used by the college and the Human Resources department for reporting, payroll, and contract writing purposes (EMPL, CPPS, FMM and Access.) Created new HRIS database in Access to optimize reports for full time, benefit eligible employees.
• Writing job descriptions.
• Interviewing.
• Benefit administration.
• On-boarding and Off-boarding.
• Participated in User Groups.
• Cooperated with the payroll department to ensure the accuracy of bi- weekly and monthly payroll.
• Responsible for issuance of contracts for full-time faculty and exempt employees.
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