Customer Service General Manager

KIERSTEN LANIUS

Deatsville, AL *****

n ****************@*****.*** n 765-***-****

Professional Summary

Dedicated and results-driven manager with over 20 years of experience in restaurant and customer service operations. Skilled in team leadership, food safety, and delivering exceptional guest experiences in fast-paced environments. Recognized for maintaining high standards, improving efficiency, and fostering a positive and productive workplace culture. Professional Experience

General Manager – McAlister’s Deli – Prattville, AL October 2020 – Present

• Oversee daily operations in a high-volume restaurant setting.

• Train and supervise staff to ensure exceptional customer service and efficiency.

• Maintain compliance with food safety and cleanliness standards.

• Manage cash handling, inventory, and scheduling.

• Support team development and uphold a positive, collaborative work environment. Kitchen Manager – McAlister’s Deli – Muncie, IN

November 2018 – October 2020

• Supervised kitchen staff and ensured consistent food quality and presentation.

• Oversaw daily prep, cooking, and sanitation procedures.

• Managed supply orders and inventory control.

• Assisted in front-of-house operations to maintain smooth service flow. Customer Service Representative – Adecco – Muncie, IN August 2018 – April 2019

• Handled incoming calls to process customer orders and resolve inquiries efficiently.

• Provided excellent communication and problem-solving to ensure customer satisfaction. General Manager – Shapiro’s Delicatessen – Cincinnati, OH February 2017 – February 2018

• Managed all day-to-day operations including staffing, training, and quality control.

• Oversaw inventory, scheduling, and customer service performance. General Manager – Speedway LLC – Indianapolis, IN

June 2015 – April 2017

• Directed all aspects of convenience store operations, including staffing and training.

• Managed budgets, inventory, and vendor relationships.

• Handled customer service escalations and implemented sales initiatives.

• Coordinated facility maintenance and ensured adherence to safety standards. Education

Associate of Science in Nursing

Kaplan College – Indianapolis, IN

September 2012 – January 2014

Certifications

• ServSafe Certified

• Licensed Insurance Agent / National Producer – Alabama (NPN #21679970) Skills

• Leadership & Team Management

• Customer Service Excellence

• Cash Handling & Reconciliation

• Food Safety & Sanitation

• Inventory & Supply Management

• Staff Training & Development

• Sales & Profit Optimization

• Organization & Attention to Detail

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