Call Center Customer Service
Resume:
Tanya Nichols
Thomasville, NC *7360
**/****-**/**** ***** Steak and Taphouse
Lexington, NC 27295 Christal Yates- GM
Title: FOH Server/sales
Greet customers, follow steps of service. Accurately input orders in POS.
Make informed and knowledgeable suggestions. Up sale business
offerings, cashout transaction accurately. Reconcile end shift bank
10/2022-03/2023 Cross Ties
11 E. Main Street
Thomasville, NC 27360 Jerry Towler-Owner
Title: FOH Server/Bartender/Trainer
Menu & promotion development, training new staff, inventory control, day to day procedures. Cash reconcile, cleaning schedule, customer relations, promotion of new business
07/2021-9/2022 Café 35
103 S. Main Street
Lexington, NC 27292 Owner Tammy Burnette Cornell
Title: FOH Server/Bartender/Trainer
03/2021-07/2021 The Bistro at Childress Vineyards
1000 Childress Vineyards Rd
Lexington, NC 27295 FOH Manager-Sarah Kniess
Title: FOH Server
DUTIES: All aspects of Childress model and standards of service. Maintain Covid compliant enhanced sanitation and Serv Safe SOP. Personal standard of myself to sale and have exceptional food and beverage knowledge to upscale and make solid guest recommendations. I consider myself above average in my ability to give great service and establish guest report to ensure repeat visits and positive reviews.
12/2018-12/20 The Prescott
126 S Main St, Suite G
Kernersville, NC 27284 FOH-GM owner Trey Prescott
(336)3
Title: FOH Lead Service-Trainer-Bartender
DUTIES: Responsible for maintaining the highest quality of service, Brand development, FOH standard and service training. Maintaining highest sales tactic and product knowledge. Promotion of brand through, knowledge of tools provided for highest profitability. Enforcing all local and state guidelines and standards, including sanitation and safe dining for staff as well as guests. Employee screening and hiring, intensive training. Scheduling and labor cost to cover flow of business.
3/2018-10/2018 Chop House
4001Meeting Way
High Point, NC 27265 Immediate Supervisor Hank Greeson
Title: Server
DUTIES: Responsible for maintaining a standard of service set forth by the company policies and procedures. Manage floor duties and side work as part of responsibilities during unusually busy service. Keeping your knowledge of products, wine selections, liquor specials, upselling and suggesting selections. Keeping a professional attitude always treating customers with respect and providing a positive experience of your brand.
5/2015-8/2016 Hotel Leger’
8304 Main St
Mokelumne Hill, CA
209-***-**** Supervisor Chuck Swisher
Title: Server/Bartender
DUTIES: Responsible for FOH operations, service, sales, cleaning. All duties associated with efficiently running FOH. Also bartend as needed. Server for special Chef Choice dinners as course and upscale service required.
7/2013- 05/2015 Quail Oaks Range
126 Quail Oaks Drive
Valley Springs, CA 95252 Sinthy Kiep
Title: General Manager
DUTIES: Responsible for all day to day operations. Hiring and training of staff according to
state guidelines. Organize and implement any and all advertising and marketing. Work closely with the community to have a strong local relationship with all potential organizations and events. Run the sports lounge and staff. Bartend, Serve, Cook, whatever needs to be met at the time. Schedule all maintenance and repairs to run business smoothly. Order and control inventories and supplies. Keep employee records, execute disciplinary actions when needed. Do any and everything to execute a smooth operation both in and out of the house.
10/2005 -12/2012 Stockton Waterloo Gun & Bocce Club
4343 N. Ashley Lane
Stockton, CA 95215 Immediate Supervisor Yolanda Palermo
Title: Assistant Manager
DUTIES: Responsible for management and control of the serving of alcoholic and non alcoholic beverages and oversee day to day operations of that department, Order and Stock, schedule staff for daily operations and special events. Prepare promotions, specials, Maintain/clean overall area in accordance with site management and Health code, answer phone, hire and fire personnel according to on site regulations, train personnel, perform job evaluations every six months, impose disciplinary actions when necessary Controlled inventories, maintained relationships with vendors, booked events.
09/2004-11/05 Nathaniel’s Fine Dining
430 Stanislaus St.
Escalon, CA Owner: George Vieira
Restaurant Manager/Bar Manager
Out of business
07/2000-07/2003 Lions Den Bar and Grill
Hwy 26
Linden, CA 95236 Owner: Ray Pelot 209-***-****
Title: Assistant Manager
Duties: Day to day operations, opening, closing, staffing, promotions, serving food/beverage floor management.
Personal references:
Chuck Swisher 209-***-****
Raymond Pelot 209-***-****
Yolanda Polarmo 209-***-****
Sinthy Kiep 408-***-****
Nikki St Julian 916-***-****
Lisa Freeman 209-***-****
Education and Training: High School Diploma- Franklin High School 1983
CMT Certification SafeServ Certification LEAD Certificatin, NC Alcohol Service CERT
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