Customer Service Data Management
Resume:
Michelle Wiley
**** * ***** **., *******, MI ****1
*****.*************@*****.***
Summary:
Detail-oriented and customer-focused professional with over 7 years of experience in customer service, data management, and documentation. Skilled in handling inbound inquiries, processing orders, and maintaining accurate records while adhering to confidentiality guidelines. Proficient in MS Office for data entry, report generation, and communication management. Experienced in generating leads, maintaining customer relationships, and working independently to meet performance goals. Adept at utilizing CRM systems such as Salesforce, Pipedrive, and Syspro to streamline operations and enhance customer satisfaction. Strong organizational and communication skills, ensuring efficient handling of customer interactions and data management across various platforms.
Education:
Tri-State University, Angola, IN 2002
B.S in Business Management
Michiana College
Paralegal Certificate
Skills:
Customer Service
Order Entry
Call Center
Lead Generation
Inbound Marketing
B-B Sales
Business Development
Cold Calling
Product Presentation
Sales Management and Support
Vendor Relations
Receptionist
Pipedrive
Salesforce
Syspro
Goldmine
Professional Experience:
GT Independence, Sturgis, MI 2024 to 2025
Customer Service/ Customer Support Specialist
Answered incoming calls from customers, addressing inquiries and transferring calls to the appropriate department.
Maintained detailed notes during conversations to ensure accurate records.
Adhered to HIPAA regulations, ensuring customer information was handled with confidentiality.
Proficient in MS Office for note-taking, documentation, and communication management.
Telemark, Sturgis, MI 2022 to 2024
Data/Order Entry and Customer Service
Managed client communications via emails and phone calls to provide repeat quotes and updates on orders.
Built and sent customized quotes to clients, ensuring timely follow-ups to move forward with sales.
Maintained and updated data for monthly sales reports to track performance.
Entered new and repeat orders into the system for processing.
Proficient in MS Office for managing data, creating sales reports, and organizing customer communication.
Market Scan -S & P, REMOTE to CA 2020 to 2021
Direct Service Representative
Worked independently from home while meeting daily and monthly call goals.
Generated sales leads by identifying potential clients, encouraging them to view demos, and scheduling follow-ups with the sales team.
Averaged 50-60 calls per day, keeping detailed records in Pipedrive for efficient follow-up and information retrieval.
Developed relationships with franchise dealerships by providing excellent customer service and answering questions about products and services.
Proficient in MS Office for managing customer inquiries, updating schedules, and maintaining communication records.
vAuto -COX Automotive, Longmont, CO (Remote) 2014 to 2020
Direct Service Representative
Worked both in-office and remotely to meet daily and monthly call and sales goals.
Improved customer retention rates in a competitive market by converting interest into sales and fostering strong relationships with clients.
Provided exceptional customer service by answering product-related questions and ensuring client satisfaction.
Developed relationships with franchise dealerships, encouraging them to utilize used car software and facilitating demos for the sales team.
Averaged 50-60 calls per day and entered detailed records in Salesforce for efficient lead tracking and follow-up.
Proficient in MS Office for maintaining customer records, generating reports, and managing communications.
vAuto -COX Automotive, Longmont, CO via Matrix Resources 2013 to 2014
Direct Service Representative
Generated business leads by identifying potential clients and encouraging them to view demos, assisting the sales team with client outreach.
Maintained detailed records in Salesforce, ensuring accurate lead tracking and follow-up.
Averaged 50-60 calls per day, focused on customer service and answering product-related inquiries.
Proficient in MS Office for managing customer data, scheduling, and reporting.
PRIOR WORK EXPERIEBCE UPON REQUEST
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