It Support Active Directory

Asfar Ahamed A

Khamis Mushayt – KSA **************@*****.*** +966-*********, +91-999*******

Objective

Dedicated IT Support with over 5 years of hands-on experience in troubleshooting hardware, software, and network issues across diverse environments. Proven ability to deliver timely technical solutions, manage user accounts, and support enterprise systems including Active Directory, Microsoft 365, and SCCM. Seeking to leverage my expertise in a dynamic organization where I can contribute to efficient IT operations and continuous user support. Skills

Soft Skills:

• Communication

• Problem-Solving

• Adaptability

• Team Collaboration

• Time Management

Technical Skills:

• Install and fix software and hardware

• Manage user accounts with Active Directory and Microsoft 365

• Basic knowledge of SCCM and Microsoft Intune

• Set up and troubleshoot Windows operating systems

• Understand basic cybersecurity practices

• Manage mobile devices (MDM)

• Handle network settings like DHCP, DNS, VLAN, and OSI model

• Fix network connection issues

• Work with antivirus software

• Set up and repair printers and scanners

Professional Experience

Lulu Group International. Khamis Mushayt – KSA

IT Support 02/2022-Present

• Provide first-line support for end-users experiencing hardware and software issues, effectively resolving problems in a timely manner within SLA.

• Set up, configure, and maintain computer systems, peripheral devices, Point of Sales systems (POS), and network equipment within the organization.

• Conduct regular system maintenance and updates using SCCM, ensuring all software is current and compliant with organizational policies.

• Educate users on best practices and efficient use of technology in order to improve operational productivity.

• Collaborate with senior technical staff to escalate complex issues and suggest improvements based on user feedback and incidents managed.

• Manage PDT devices using the MDM portal, including tasks such as user password resets and access management.

• Working with Windows server 2012 R2 2016 R2- Working with Active Directory tool for Creating Domain user ID and OU movement and Resetting Domain ID password.

• Timely asset updates and management of asset details via the asset management tool. CMS IT Services Chennai, Tamil Nadu - INDIA

Customer Support Engineer 03/2017-05/2019

• Provide hardware and network support and any technical issues via phone call and attend directly if needed.

• Outlook installation and troubleshooting

• Hardware issues like laptop and desktop upgrading and troubleshooting.

• Resolving tickets within the SLA, which is raised by end user.

• Installation of Client OS win 2000, Win XP, Win NT, Win 7,8,10,11.

• Configured computer equipment which included internet connection and other such application.

• Understand the client problem and identify the issues related to the hardware and network device. Provide correct advice or solution.

• Responsible for maintaining hardware and network troubleshooting log and submitting a summary report to management each week.

• Responsible for Maintaining Linux based thin clients, printers, routers, modem, switches, and personal computer systems related issues.

Education

B.Sc. - Electronics & Computer Science 03/2016

• SASTRA University, Kumbakonam, India.

• CGPA: 5.5

Higher Secondary School 03/2013

• Government Boys Higher Secondary School, Manalmedu. Mayiladuthurai - INDIA.

• GPA: 63.5

Secondary School 04/2011

• Government High School, Athur, Mayiladuthurai - INDIA.

• GPA: 89.0

Additional Information

Courses:

• Introduction to Cybersecurity

• CCNA Course Completed

• Diploma in Hardware & Networking

Languages:

• Tamil

• English

• Malayalam

• Hindi

• Arabic

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