Customer Service High School
Resume:
Criminal Justice
California State University, San
Bernardino
San Bernardino, CA
Jurupa Hills High School
Fontana, California
***************@*****.***
Rialto, CA 92377
Skills
• Behavior management
• Treatment plan implementation
• Client documentation
• Team collaboration
• Time management
• Customer interaction
• Event coordination
• Conflict resolution
• Peer tutoring
• Data collection
• Active listening
• Customer service
• Special needs experience
• Responsible decision-making
• Attention to detail
• Routine management
• Clear communication
• Problem-solving
Education And Training
• GPA: 3.0
• Major: Criminal Justice
• Currently enrolled in
Certifications
• CPR certification
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Caring and attentive students with solid background in tutoring on diverse areas. Experienced in both one-on-one and online tutoring. Systematic, meticulous and devoted to helping others.
Alora Behavioral Health - Behavior Technician
Rialto, CA
05/2025 - 09/2025
Kalypso Shaved Ice - Cashier/Customer Service Representative Los Angeles, California
06/2022 - 07/2024
Ayanna Gaisie-Smith
Summary
Experience
Implemented individualized treatment plans for clients with behavioral challenges.
•
Collaborated with multidisciplinary teams to ensure consistent care for clients.
•
Utilized data collection methods to track client progress and behavior patterns.
•
• Educated families on behavioral strategies to support client success at home. Monitored client behavior and reported significant changes to supervisors promptly.
•
Maintained accurate documentation of client interactions and treatment modifications.
•
Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
•
Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
•
Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
•
• Processed customer transactions using point-of-sale systems.
• Provided excellent customer service in a fast-paced environment.
• Managed cash register and balanced cash drawers daily.
• Assisted in maintaining cleanliness and organization of work area.
• Handled customer inquiries and resolved issues promptly.
• Promoted menu items and upsold products to enhance customer experience.
• Operated cash register efficiently and accurately, processed payments by Jurupa Hills High School - Academic Peer Tutor
Fontana, California
09/2023 - 05/2024
Helena G. Paddit - Event Planner
Fontana
08/2023 - 11/2023
cash, check, credit card, gift card or automatic debit. Accepted cash and credit card payments, issued receipts and provided change.
•
• Assisted students with homework and study techniques in various subjects. Facilitated group study sessions to encourage collaborative learning among peers.
•
• Developed personalized learning plans to address individual student needs.
• Encouraged positive study habits and time management skills in students. Developed event timelines and schedules to ensure timely execution of activities.
•
Handled on-site setup and breakdown of event spaces for optimal guest experience.
•
Maintained inventory of event supplies and equipment for efficient resource management.
•
Collaborated with clients to understand their vision and tailor events accordingly.
•
Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
•
Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
•
Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
•
Coordinated with team members to facilitate smooth registration processes for attendees.
•
Contact this candidate