Customer Service Technical Support

Rosalind Hayes

**** **** ****

Monaca, PA *****

Home number: 724-***-****

Cell Number: 724-***-****

*********@*****.***

Overview

A motivated professional possessing exceptional communications and interpersonal skills. Cultivates and maintains lasting business relationships. Dedication of the highest levels for customer satisfaction. Personable individual capable of relating to a wide variety of people. Experience Summary

Assertively cold-calling existing and prospective customers to generate sales. Increased and established a large customer base. Educated Customers on product features, assisted with questions and quickly identified resolving complaints as I finalized sales to service satisfaction levels. Successfully developed previously untapped accounts with excellent telephone communications skills.

Experience

October 2023 - November 2023

Ardex Americas - Aliquippa, PA - Customer Service (Short term Contractor) Inputting sales orders in the system and scheduling out shipping per customer's request. I also did invoices for the sales orders.

August 2004 - Present

Real Occasion Snapshots - Monaca, PA - Photographier/owner Started my own business by word of mouth and referrals. Handling the event plan for the day and coordinating events of the session, Finding locations for outdoors pictures. Handling the contracts and invoicing. Photography Senior pictures, Weddings, Family, Engagement, Renewal of vows ceremony, Youth sports groups. I also worked in Photoshop using the program to touch up pictures, resizes, and Technique on the photos.

September 2001 - July 2004

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C3 Controls - Beaver, PA - Customer Service

Responsible for customer sales/orders, research products and resolve complaints to ensure customer retention and satisfaction. Answering customer inquiries, orders and services. Making outbound sales calls to strengthen relationships and increase product base to customers. Process orders, prepare correspondence, cross reference the competitions products with C3 products, create quotes, negotiate contracts and fulfills customer needs to ensure customer satisfaction. March 1999 - September 2001

Newark Electronics - Pittsburgh, PA - Sales Representative Selling Electronic parts for over 300 manufactures. Managed accounts base and scheduling delivery and establishing repeat orders. Data entry and researching using the internet. Uncover new business needs. Negotiate and organize schedules and dedicated orders. Expediting past due orders for customers. Providing customer service and technical support. Grew Sales on account base more than 20%. Resolved complaints for customers.

June 1996 - November 1998

The Charlotte Observer, Charlotte, NC - Advertising Account Executive & Promotions Prospect new business by cold-calling with excellent telephone communications. Created ideas and design for special promotional sections. Provided technical support for sales management by training new employees, handling custom service complaints, and selling special sections. Other duties included organizing promotions, process ad copy, layouts, conducted events, negotiated new promotions events, handled specific promotions. Managed accounts by following up established clientele and cold - calling new referral clients. Provided customer services by collecting payment, receiving phone orders, and resolving complaints. Arrange locations for magazine distributions. July 1995 - July 1996

Allstate Insurance Co. Regional Office, Charlotte, NC - Customer Service Administrator Worked in Regional Customer Service Claim Center for Allstate insurance Company. Extensive customer interaction for accident and homeowner claims through the use of Promise Line. Advised various entities of policy limitations and requirements. Scheduled repairs appointments using PRO locator. Performed data entry and completed manual reports. Extended Work Experience available upon Request

Education

Franklin High School, Franklin, PA - Diploma

Reference Available upon Request

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