Front Desk Customer Service

SHANTEL MUNROE

Knoxville, TN ***** ****************@*****.*** +1-865-***-****

Willing to relocate: Anywhere

Work Experience

Cashier/ Guest Greet

Cisci’s Pizza-Pigeon Forge, TN

September 2024 to December 2024

●Processed and managed payments transactions for store products.

●Assisted customers with inquiries on store products and provided excellent customer service.

●Greeted guests upon arrival, ensuring a welcoming atmosphere.

●Managed in-store traffic through careful direction and customer assistance.

Front Desk Clerk Assistant

Howard Johnson by Wyndham, Days Inn by Wyndham and Americana In Travel Lodge-Pigeon Forge, TN

October 2023 to November 2024

●Greeted guests for check-in and check-out.

●Managed phone calls and reservation statuses for incoming residents.

●Handled administrative tasks such as reservation payments and providing residents with informationabout the surrounding.

Camp Counselor

Raquette Lake Girls Camp-Raquette Lake, NY

June 2023 to August 2023

●Supervised and ensured children's safety through well organized activities and events.

●Provided guidance, support, and conflict resolution for campers, fostering a positive campenvironment.

●Administered basic first aid assistance when necessary.

Call Center Representative

Ibex JA

Sept 2019 to 2021

●Answer calls

●Assist customer with complaints

●Handling angry customers

Education

High School Diploma

Enid Bennett High School-St. Catherine, JA

September 2013 to June 2019

Teaching (Bachelor's degree)

High school diploma or GED

Skills

•Hotel and accommodations guest complaints handling

•Spreadsheets

•Mobile devices • Van driving

•Dementia care

•Experience working with students

•Assisted living

•Daycare

•Hotel and accommodations guest special request handling

•Barista experience

•Outdoor work

•Early childhood education

•Cooking

•Training & development

•Computer operation

•E-learning platforms

•Bus driving

•Guest relations (2 years)

•Meat cutting

•Telecommunications headsets

•Classroom behaviour management

•Google Workspace

•Call center

•Problem Solving

•Geometry

•Wireless sales

•Hospitality

•Literacy education

•Excel

•Lesson planning

•Sales

•Administrative Experience

•Conflict Management

•Marketing

•Babysitting

Guest services

Special education

Kitchen experience

Adults

Data entry

Communication skills

•Childcare

•Computer skills

•Cash handling

•Hotel and accommodations guest check-in

•Classroom Teaching

•PowerPoint; Google Docs; SynXis Interpersonal: Front Desk Management

•Culinary experience

•Classroom experience

•Microsoft Publisher

•Performance marketing

•CRM system proficiency

•Google Docs

•Montessori

•Google Sheets

•Retail math

•Senior care

•Supervising experience

•English

•Handling customer inquiries

•Banking

•Microsoft Excel

•Retail Sales Associate

•Working with people with disabilities

•Childhood development

•Professionalism

•Interpersonal communication

•Classroom management

•Behaviour management

•Technical Proficiency

•Organizationals skills

•Online instruction

•Front Desk Assistance

•Management

•Multitasking

Accounting

Attention to detail

Store Management Experience

Event Planning

Leadership

Retail sales

•Sports coaching

•Productivity software

•Phone etiquette (2 years)

•Grammar Experience

•Multi-line phone systems

•Communication

•Empathy

•Customer support

•Cleaning

•Makeup Application (3 years)

•Inside sales

•Typing

•Knife skills

•Early childhood education center experience

•Grocery store

•Windows

•Hotel and accommodations guest check-out

•Insurance sales

•Cash register

•Hotel and accommodations guest inquiries

•Communication platforms

•Languages: Fluent in Patois and English Computer: Microsoft Teams

•Care plans

•Climbing

•Guest reservation booking

•Home & community care experience

•Working with people with developmental disabilities

•Greeting customers

•Processing cash transactions

•OPERA

•Zoom

•DSL

•CRM software

•Microsoft Outlook

Ethernet

Teaching English language arts

Assisting with ADLs

Preschool experience

Retail Assistance

Nursing

•Patient care

•Customer service

•Time Management

•Cold calling

•Sales lead-to-close time

•Microsoft Office

•Office experience

•Infant care

•E-learning (training delivery method)

•Sales support

•Toddler care

•Databases

•Resident's rights

•Vital signs

•Serving

•Computer literacy

•Camp

•Grilling

•Teaching

•Salesforce

•Patience

•Dependability

•Team development

•Word

•Sales technology adoption

•Meal preparation

•Passion for working with children

•Restaurant experience

•Field sales

•Live chat

Certifications and Licenses

First Aid Certification

Driver's License

CPR Certification

Contact this candidate