Customer Relations Project Management
Resume:
JILL C. STROOPE
Paxton, MA *****
e-mail: ***********@*******.***
SKILLS:
• Excellent organizational and communication skills developed through many years of successful experience in management and administrative environments as an Executive Secretary to Corporate Heads and as a business owner with emphasis on office organization, event and meeting planning, time management situations, customer relations, problem-solving, complaint resolution, travel and legal matters.
• Team player with broad knowledge base of business management techniques and methods
• Able to communicate with people of all levels and of varying backgrounds with integrity
• Experienced in special event planning, i.e., conferences, corporate and personal functions incorporating sales, marketing, financial and project management skills; travel arrangements;
• Considered by peers and customers to be an energetic, tactful, results-oriented individual capable of completing a job as promised with a strong work ethic, good time management skills, detail oriented, sound judgement with many positive reviews from customers. EXPERIENCE:
WISE Department, (Worcester Institute for Senior Education) at July, 2023 - July, 2025 Assumption University, Worcester, MA.
- Dept. Program Assistant handling all matters of running the office regarding procedures, and customer service; proactive calendar management, planning/coordinating meetings, attending meetings and taking minutes, printing/copying documents, as well as supply ordering and supporting the needs of the department.
- Responsible for the full program of lifelong learning classes, education and social activities.
- Organized instructors and course descriptions for 30 classes each semester in a catalog.
- Verify all payments for memberships, donations and planning of various social activities and parties.
- Responsible for office maintenance issues within the University and handling all difficulties with issues regarding 250 volunteers within the program.
Artee Fabric and Home, Hudson, MA July 2022 – March 2023
- Responsible for meeting and greeting potential customers and interviewing to learn their design needs and finding solutions to design problems fitting their budget.
- Finalized budgets, located workrooms and followed up each order to completion. The Tile Shop, Natick, MA September 2019 – March 2020 Senior Design Associate Covid-19 Release
- Responsible for meeting and greeting potential customers and interviewing to learn their needs.
- Designing solutions for their tiling needs within their budget.
- Placing orders for immediate and future needs including shipping from various Distribution Centers and deliveries to the home.
- Follow up with contractors and installers to guarantee a satisfying and well-done job. VMS, Inc. (Village Management Services), Laguna Woods, CA March 2012 – June, 2019 Gate Ambassador
− Responsible for maintaining security through guard gates at a gated community
− Deal with residents and guests in a friendly but strict manner Elegant Solutions, Irvine, CA January 1993 – August 2010 Owner/Partner
− Developed a Special Event company handling both social and corporate events from budgeting to hiring vendors, working with volunteers, hiring staff, leading all events and follow-up with evaluations, billings and reimbursements.
− Developed professional services and marketing strategies and sales tools to achieve business plans.
− Interviewed and successfully contracted with prospective clients to define needs, determine budget, set goals and create and implement plans.
− Closed sales with client and organized/contracted with vendor and subcontractor teams.
− Used management skills with multiple clients, deadlines and vendors to achieve desired results.
− Managed all contracted services and billings of vendors and job sites.
− Developed excellent problem -solving skills for unexpected and emergency situations.
− Evaluated events in order to increase vendor and subcontractor databases Meade Instruments Corporation, Irvine, CA June 2003 – June 2006 Travel Coordinator
− Responsible for all travel arrangements for 22 salesmen and executives, both international and domestic
− Responsible for maintaining corporate travel budget and approvals for all reimbursement
− Handled all details for corporate training sessions, board meetings, both on-site and off-site
− Organized yearly corporate training sessions for off-site staff
− Responsible for all arrangements for international week-long training session including entertainment nightly for 35 vendors from around the world.
− Assisted as staff secretary for Sales, Legal and Human Relations Departments as needed. Discovision Associates, Irvine, CA February 1993 - March 1999 Legal Assistant (2 years)
− Assisted outside associate firms with documentation for eight cases throughout the world
− Maintained litigation correspondence, pleading and order document files for each
− Coordinated document production for outside associate firms
− Created and maintained a 10,000+ entry database to track charges for each outside firm
− Worked extensively with patent contracts
Sr. Administration Assistant (4 years)
− Responsible for tracking all licensing and marketing issues for one to five patent and contract attorneys
− Arranged for all domestic and overseas travel for attorneys along with scheduling issues with foreign translators
− Responsible for preparation and implementation of three extended trips to England and two domestic trips for legal teams for the purpose of writing patents; accompanied attorneys as assistant and supervised arrangements.
− Coordinated and aided implementation of space planning for doubling of office space
− Negotiated contracts yearly for 38 employees for computer education classes Jill Stroope Designs, Irvine, CA. January 1982 to December 2012 Owner/Designer
− Organization and full responsibilities of freelance interior design firm
− Served as project consultant to provide clients with design services
− Developed and implemented short- and long-range strategies and programs Analyzed needs and set priorities, met deadlines, directed and accomplished several jobs at once
− Administered all correspondence, bookkeeping, purchasing, marketing and public relations
− Major clients: Southern California Edison, Los Angeles Air Force Base, City of Riverside, medical clinics and many residential clients.
EDUCATION:
University of Washington - Seattle, Washington – 3 years University of Wisconsin - Madison, Wisconsin – 3 years Bachelor of Science, Interior Design
Bachelor of Science, Consumer Economics
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