Customer Service Services
Resume:
Nicole Mullins
Manager, Great Clips - Hiring
Newport News, VA 23605
**************@*****.***
Professional Summary
Management, Over 15 years experience managing.
Willing to relocate: Anywhere
Work Experience
Customer Service/Product Specialist
Great Clips-Suffolk, VA
October 2024 to Present
Ensure my clients are pleased and feel comfortable in their surroundings Educating each client on best practices with and without products I create monthly content to promote and encourage the staff Reconcile the products monthly
Order products as needed per company policy.
Manager, Great Clips
Hiring-Newport News, VA
May 2016 to October 2024
managing, and termination of staff to create a more successful business environment.
• Working within labor and product margins to create a profit.
• Inventory sales and replenishment.
• Implements policies, procedures, and service standards in conjunction quality of standards
• Teaches, evaluates, and discusses employees' job performance to ensure productivity
• Ensure quality customer services.
Medical Billing Specialist
Kristen Fragel-Remote
January 2020 to January 2022
The position required data entry for medical services rendered. Services were provided by BCBA Therapists. Most patients had tricare insurance or Medicare coverage. Stylist
Great Clips-Newport News, VA
November 2015 to May 2016
• Working within labor and product margins to create a profit.
• Inventory sales and replenishment.
• Implements policies, procedures, and service standards in conjunction quality of standards
• Ensure quality customer services.
District Leader
Regis Corporation-Tidewater, VA
July 2013 to November 2015
• Hiring, managing, and termination of staff to create a more successful business environment.
• Working within labor and product margins to create a profit.
• Inventory sales and replenishment.
• Implements policies, procedures, and service standards in conjunction quality of standards per licensing guidelines
• Teaches, evaluates, and discusses employees' job performance to ensure productivity and growth
• Ensure quality customer services.
Education
Master's in Healthcare Management
American InterContinental University-Online-Schaumburg, IL March 2018 to August 2020
Bachelors of Science in Management
American Intercontinental University-Schaumburg, IL July 2017 to December 2018
Health and Human Services in Healthcare
Ultimate Medical Academy-Tampa, FL
September 2015 to January 2017
Skills
• Documentation (10+ years)
• Microsoft Office (3 years)
• RETAIL SALES (10+ years)
• Payroll (9 years)
• Management (10+ years)
• English (10+ years)
• Time Management (10+ years)
• Supervising experience
• Individual / Group Counseling (6 years)
• INVENTORY (10+ years)
• Process Improvement (10+ years)
• Clerical Experience (9 years)
• Healthcare Management
• Organizational skills (10+ years)
• CUSTOMER SERVICE (10+ years)
• Microsoft Word (3 years)
• Hair Styling (10+ years)
• RECEPTIONIST (10+ years)
• PROBLEM SOLVING (10+ years)
• Outlook (1 year)
• Documentation review (6 years)
• Nail Care (10+ years)
• Scheduling (10+ years)
• Microsoft Office (4 years)
Certifications and Licenses
Driver's License
Cosmetology/Instructor License
June 1987 to September 2019
I am licensed to teach cosmetology, I.E. haircut, color, perms, relaxers, natural nails/artificial nails, and skin care.
Additional Information
Volunteer Cordination *Elderly Services * Welfare Services * Activities Assistance * Case Management Aide and Coordination * Health and Human Services * Strategies Management * Risk Management
* Health Interventions * Community Outreach * Interview Techniques * Intake Assessments * Life Skills Competencies * Crisis Intervention Skills * Public Health Assistant * Medical Terminology * HIPAA Compliance * Values and Ethics * HHS Laws and Policies * Social Services Liaison * Client Advocate Domestic/Substance Abuse Aide * Family Support/Visitation Worker Skills
• Strong Customer Service Background
• Quick and Motivated Learner
• Reviewing, Evaluating, and Improving Processes
• Organized Multitasker
• Time management skills
• Inventory Management
• Problem Solving Mentality
Contact this candidate