It Support Active Directory
Resume:
Devontae Bostick - Resume
Devontae Bostick
Fort Worth, TX 76134 414-***-**** ********.*******@*****.*** LinkedIn: linkedin.com/in/devontae-bostick-4887a69b
Professional Summary
U.S. Marine Corps veteran and IT professional with extensive experience in Tier I & II support, Active Directory, Microsoft 365 administration, and enterprise IT operations. Skilled in system troubleshooting, hardware/software maintenance, account management, and end-user support. Proven ability to lead technical teams, train staff, and maintain robust IT environments in high-pressure and mission-critical settings.
Technical Skills
Systems & Administration: Active Directory, Microsoft 365, Windows Server, HRIS Systems, VPN setup, Group Policy, User & License Management
IT Support & Troubleshooting: Tier I & II support, Desktop/Laptop Imaging, Hardware Diagnostics, Network/Printer Troubleshooting, Remote Assistance Software & Tools: Microsoft Office 365, Teams, Outlook, Salesforce, HEAT Ticketing, Dataloader, XL Connector, Seclore
Technical Writing & Documentation: Instruction Manuals, How-to Guides, Knowledge Base Creation Hardware: PC/Laptop/Chromebook Repair, Break-Fix, Refurbishment, Hardware Upgrades Certifications
- CompTIA A+ - Valid through Aug 2026
- CompTIA Security+ - Valid through Sep 2026
Professional Experience
System Support Technician II - 2020 Companies, Fort Worth, TX May 2023 - Present
- Provided Tier II IT support across multiple departments, resolving escalated technical issues for Windows OS, Microsoft 365 apps, network, and hardware systems.
- Administered Active Directory domains: created and managed user accounts, security groups, and permissions; managed Group Policies; enforced password and security policies.
- Managed Microsoft 365: created and managed users, groups, licenses; troubleshot Exchange, Teams, and OneDrive issues.
- Configured network settings, VPNs, and desktop workstations; ensured compliance with security standards.
- Maintained HRIS/timekeeping systems and collaborated with HR to ensure data integrity.
- Developed and maintained technical documentation, knowledge base articles, and standard Devontae Bostick - Resume
operating procedures for IT support.
- Provided remote support and end-user training to improve efficiency and minimize downtime. Computer Technician II - GoTRG, Fort Worth, TX Jul 2022 - Sep 2022
- Diagnosed hardware and software issues; imaged laptops and desktops; deployed new hardware.
- Supervised technicians during device setup, repair, and troubleshooting processes.
- Ensured all work met company quality, security, and compliance standards. Break Fix Technician - Acara Solutions, Fort Worth, TX Jan 2022 - Jun 2022
- Performed hardware upgrades and component replacements for desktops, laptops, and Chromebooks.
- Delivered Tier I/II support for office and remote environments; maintained accurate repair records. Break Fix Technician - EBryit Inc, Fort Worth, TX May 2021 - Nov 2021
- Troubleshot and repaired hardware issues, often same-day, to reduce client downtime.
- Refurbished and deployed laptops, desktops, and Chromebooks for business clients. IT Support / Technician (Contract Roles) - Premier Logitech, Q-net Info Services, Serco Inc. 2014-2016
- Resolved tickets using HEAT ITSM system; imaged systems; replaced faulty hardware.
- Managed inventory and performed data entry to maintain accurate support documentation.
- Assisted with remote troubleshooting and end-user support. Technical Writer / IT Support Specialist
- Developed instruction manuals, how-to guides, and technical documentation to simplify complex IT processes.
- Trained new hires on Windows OS, Active Directory, ITSM workflows, and CRM systems.
- Installed/configured software tools including Dataloader, XL Connector, and Seclore. Military Experience
Field Wireman / Wire Chief - U.S. Marine Corps 2005 - 2012 Camp Lejeune, NC & Al Qaim, Iraq
- Installed, operated, and maintained telecommunications and switching systems for mission-critical operations.
- Managed VoIP/ISDN/analog communication systems and tactical infrastructure.
- Created detailed line diagrams, routed cabling, and trained team members on technical protocols.
- Led technical teams under high-pressure environments, emphasizing accuracy and accountability.
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