Call Center Data Entry

April Pacheco

Peoria, AZ ***** **.********@*****.*** +1-615-***-****

Professional Summary

Motivated and personable Customer Service Representative with 9+ years of experience delivering high-quality support in call center and administrative environments. Skilled in CRM systems, data entry, and multi-line phone operations. Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy. Adept at collaborating across departments to ensure customer satisfaction and operational efficiency. Core Skills

• Customer Relationship Management (CRM)

• Call Center Operations & Phone Etiquette

• Problem Solving & Conflict Resolution

• Data Entry & Record Management

• Microsoft Office Suite (Excel, Word, Outlook)

• Multitasking & Time Management

• Accounts Payable / Administrative Support

• QuickBooks & Payroll Processing

Professional Experience

Customer Service Associate

Love's Corporate Annex – Oklahoma City, OK Nov 2023 – Nov 2024

• Utilized CRM software to document customer interactions and update account details.

• Maintained knowledge of company products, pricing, and policies to provide accurate assistance.

• Resolved billing discrepancies by collaborating with the finance team to correct errors.

• Managed escalated calls with professionalism and empathy, achieving positive outcomes. Facilities Engineering Administrative Assistant

Fry's Food Stores – Tolleson, AZ Jul 2018 – Oct 2022

• Supported facilities operations by dispatching service requests and managing work orders.

• Processed invoices, data reports, and compliance documentation for health and fire departments.

• Maintained organized filing systems and handled confidential information accurately.

• Partnered with accounting to ensure timely and accurate invoice processing. Reservation Specialist

Alaska Airlines – Chandler, AZ (Remote) Jul 2017 – Mar 2018

• Assisted airline guests with reservations, special requests, and travel information.

• Ensured compliance with TSA and data privacy regulations.

• Resolved booking issues efficiently while maintaining high customer satisfaction scores. Call Center Representative

Aerotek – Phoenix, AZ May 2016 – Jun 2017

• Handled inbound and outbound calls for hotel and retail clients including Best Western and Safeway.

• Processed customer payments, resolved complaints, and recommended service options.

• Utilized Microsoft Office tools for record-keeping and internal communications. Breakfast Attendant / Front Desk Support

Holiday Inn Express & Suites Jul 2010 – May 2016

• Managed daily breakfast operations and ensured compliance with brand and health standards.

• Processed guest check-ins, handled complaints, and performed nightly audit reports.

• Supported hotel management with scheduling, payroll, and vendor coordination. Education

Accounting (Some College Coursework Completed)

Certifications

• BLS Certification

• CPR Certification

• Valid Driver’s License

Additional Information

Authorized to work in the U.S. for any employer. Strong interpersonal and organizational skills. Reliable, detail-oriented, and team-focused.

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