Front Desk Client Service

Olivia Weil

614-***-**** • ***********@*****.*** • Columbus, OH

Work Experience:

Front Desk Supervisor Columbus, OH

Le Meridien Columbus - The Joseph March 2025 – Present

§ Maintain productivity levels at or above budget standards

§ Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

§ Lead front desk team operations to ensure seamless check-in/out processes, delivering exceptional service and enhancing guest satisfaction

§ Analyze and apply complex information and data from various sources to meet objectives

§ Monitor daily transactions, room inventory, and occupancy reports to meet budget goals and ensure accuracy in billing and cash handling.

Event Captain Columbus, OH

Pickle & Chill July 2023 – April 2025

§ Lead a team of staff on event days to ensure client satisfaction.

§ Onsite point of contact for public and private events-- Oversaw food delivery, event preparation, and teardown.

§ Communicated with clients prior to event to ensure a smooth and enjoyable function.

§ Followed up with clients post-event to gather feedback and outstanding balances.

Ticketing Manager Hybrid

Pro Padel League February 2024 – November 2024

§ Coordinated the issuance of credentials for staff, media personnel, and VIP guests, ensuring compliance with event regulations and security protocols to maintain the integrity and safety of the event.

§ Provided reports on ticket sales and related metrics to senior event management.

§ Sought opportunities for process improvement and optimization in ticketing and credentialing operations– implementing best practices to enhance efficiency, accuracy, and customer satisfaction.

§ Managed ticket sales and distribution for events to meet sales goals and enhance fan experience with Tixr.

Ticketing Associate Hybrid

Major League Pickleball March 2023 – October 2024

§ Provided reports on ticket sales and related metrics to senior event management through Tixr.

§ Provided exceptional customer service, assisting clients with inquiries, troubleshooting issues, and processing refunds and exchanges as needed.

§ Sought opportunities for process improvement and optimization in ticketing and credentialing operations Cameron Mitchell Restaurants Grandview, OH

Lead Hostess and Server October 2020 – July 2023

§ Managed dining hall logistics between all restaurant employees.

§ Demonstrated strong knowledge of menu items, specials, and beverage offerings to make recommendations and answer customer inquiries.

§ Upsold menu items, specials, and promotions to increase revenue and enhance the overall dining experience for guests

§ Proactively addressed customer concerns and resolved issues promptly, ensuring a positive dining experience and guest satisfaction.

Education:

The Ohio State University, Fisher College of Business Columbus, OH Bachelor of Science in Business Administration May 2023

§ Specialization: Marketing; Minor: Communication Technology

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