Business Analyst Analytics

Janell Garland, MSPM, MBA

Woodbridge, VA 703-***-**** *************@***.***

Forward-thinking and self-directed professional effectively utilizes strong project leadership, business analytics and technical expertise as a Data Manager and Business Analyst.

Critical-thinking manager accomplished in leadership roles in leading full cycle projects from project planning, scope, business analytics, budget and cost control, timeline and scheduling to meet milestones, and cross-functional team oversight to ensure on-time and within budget successful delivery.

Solutions-focused strategist who is never afraid of new challenges with expertise in translating strategy into actions with cutting-edge technology and continuous improvement projects to optimize processes, workflow, and efficiency, while reducing costs to meet – and often exceed – business goals.

Education & Credentials

Master of Science, Project Management (MSPM)

The George Washington University, School of Business, Washington, DC

Master of Business Administration (MBA) in Business Management

Strayer University, Woodbridge, VA

Bachelor of Business Administration, Information Systems

Associate of Occupational Studies & Computer Science

Monroe College, Bronx, NY

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Professional Experience

22nd Century Technologies/VIRGINIA DEPARTMENT OF HEALTH – McLean, VA May 2023 -March 2025

Program Admin Specialist II

Supervision - Coordinate with health districts in the Eastern region to assign case investigators and contact tracers based upon needs of the Eastern Shore and Western Tidewater Health district.

Program Management - Serve as a subject matter expert, interpreting policies and guidelines and ensuring activities are conducted in accordance with standardized practices.

Data Assessment - Systematically reviewed data for completeness, quality and timeliness. Addressed and identified issues to improve data quality for COVID-19 cases within the VEDSS and VOSS systems. Monitored data flow into VEDSS by identifying inconsistent data patterns and data quality concerns. Interpreted and analyzed data to effectively identify duplicate patient and case investigations. Managed and maintained the confidentiality and security of the data at all times.

User Support – Responded to user inquiries and requests for assistance. Provided additional instructions as needed to address areas of confusion and maintained sufficient knowledge on the Virginia Department of Health procedures and processes as it pertains to COVID-19.

Statistical Reports – Analyzed COVID-19 data and generated reports including general data summaries, as well as reports that detailed data discrepancies, missing information and duplicate entries. Used data to identify ways to improve data quality and correct errors. Coordinated with users of other data systems to create a more complete picture of the impact of the disease and the efforts in place to control its spread in the community and among different population groups.

Health Education - Provide scientifically accurate information about COVID-19 to community partners who are concerned about potential exposures to the virus in their setting and advise on steps to take to protect persons in the setting.

Quality Assurance and Coordination - Ensure data produced by the work unit is accurate and reported to supervisors and leadership upon request.

ABACUS/VIRGINIA DEPARTMENT OF HEALTH – Baltimore, MD August 2021 – May 2023

Contact Tracing Supervisor

Supervision - Coordinate with health districts in the Eastern region to assign case investigators and contact tracers based upon needs of the Eastern Shore and Western Tidewater Health district.

Program Management - Serve as a subject matter expert, interpreting policies and guidelines and ensuring activities are conducted in accordance with standardized practices.

Data Assessment - Systematically reviewed data for completeness, quality and timeliness. Addressed and identified issues to improve data quality for COVID-19 cases within the VEDSS and VOSS systems. Monitored data flow into VEDSS by identifying inconsistent data patterns and data quality concerns. Interpreted and analyzed data to effectively identify duplicate patient and case investigations. Managed and maintained the confidentiality and security of the data at all times.

User Support – Responded to user inquiries and requests for assistance. Provided additional instructions as needed to address areas of confusion and maintained sufficient knowledge on the Virginia Department of Health procedures and processes as it pertains to COVID-19.

Statistical Reports – Analyzed COVID-19 data and generated reports including general data summaries, as well as reports that detailed data discrepancies, missing information and duplicate entries. Used data to identify ways to improve data quality and correct errors. Coordinated with users of other data systems to create a more complete picture of the impact of the disease and the efforts in place to control its spread in the community and among different population groups.

Health Education - Provide scientifically accurate information about COVID-19 to community partners who are concerned about potential exposures to the virus in their setting and advise on steps to take to protect persons in the setting.

Quality Assurance and Coordination - Ensure data produced by the work unit is accurate and reported to supervisors and leadership upon request.

RANDSTAD/VIRGINIA DEPARTMENT OF HEALTH - Alexandria, VA October 2020 – August 2021

Data Manager

Data Assessment - Systematically reviewed data for completeness, quality and timeliness. Addressed and identified issues to improve data quality for COVID-19 cases within the VEDSS and VOSS systems. Monitored data flow into VEDSS by identifying inconsistent data patterns and data quality concerns. Interpreted and analyzed data to effectively identify duplicate patient and case investigations. Managed and maintained the confidentiality and security of the data at all times.

User Support – Responded to user inquiries and requests for assistance. Provided additional instructions as needed to address areas of confusion and maintained sufficient knowledge on the Virginia Department of Health procedures and processes as it pertains to COVID-19.

Statistical Reports – Analyzed COVID-19 data and generated reports including general data summaries, as well as reports that detailed data discrepancies, missing information and duplicate entries. Used data to identify ways to improve data quality and correct errors. Coordinated with users of other data systems to create a more complete picture of the impact of the disease and the efforts in place to control its spread in the community and among different population groups.

CAREFIRST Blue Cross/Blue Shield – Washington, DC February 2014 – December 2020

Senior Business Analyst / Product Owner

Business Analytics – Spearhead project process with oversight of strategic planning, use of analytics to define specifics, manage and test user stories, interpret business requirements, analyze functional specifications, revisions, or other efforts to ensure quality documentation.

Scheduling– Lead the issuance of user guides with oversight of planning and scheduling of software enhancements, execution of all deliverables within timelines. Identify any issues that might impact schedule and take actions to mitigate problems to ensure on-time and within budget delivery.

Collaboration – Lead regular collaboration with developers, testers and internal team members to thoroughly validate and test new enhancements prior to implementation.

User Guides – Ensure thorough review and delivery of quality user guides while adhering to Federal Employment Program (FEP), Administrative Manual (FAM) Volume II, ERO and FEDDirect.

SERCO – Reston, VA March 2007 – February 2014

FRTIB – Content Management Development III, June 2013 – February 2014

Content Management – Led development and execution of all Standard Operating Procedures (SOPs), Knowledge Base articles, training manuals, and user guides for Data Center Production Support and Service Desk while ensuring accuracy, consistency, and support for over 4 million participants using the Content Management System.

Quality Control – Partnered with information security controls to develop the System Security Plan (CCB), oversee impact analysis, testing and CR implementation for timely delivery within deadline. Maintained baseline system architecture to ensure top level integrity within the Data Center.

Change Leader – Allocated assignment and tracked all change requests with oversight of entire process including impact analysis, testing and CR delivery. Managed implementation schedules for approved changes, delivered release notification and development, testing and training plans.

PBGC – Content Management Developer III, March 2013 – June 2013

Technical Publication – Implemented monthly Actuarial Technical Manual providing quick responses to unpredictable, iterative or incremental sprints. Ensured top quality with oversight of development phase, system test and user tests.

Content Development – Managed the content development, unit and system testing, UAT, and peer reviews to ensure high quality content.

Project Control Specialist IV – Census Bureau, March 2007 – March 2013

Project Leadership – Managed projects from inception to successful completion with oversight of all phases for scope, action coordination, tracking of issues, testing and documentation to successful project delivery and user training.

Collaboration – Ensured communications and progress reports with clients and stakeholders, quickly resolved any issue identified and ensured quality products and services.

Other Professional Roles

Business Analyst – Federal Communications Commission (FCC)

Business Analyst – Housing and Urban Development (HUD)

Software Engineer II – Verizon Communications, Arlington, VA

Senior Compliance Associate – New York Life Insurance, New York, NY

Technical Proficiency

VEDSS Datamart REDCap VOSS Sara Alert Tableau Agile & Waterfall Methodologies SDLC JIRA AGM RoboHelp SnagIt 11 Amazon Connect Drupal Service-Now RequisitePro Mercury Quality Center 10 ALM 11.0 Google Suite Microsoft Office Suite MS Project MS Visio MySQL Adobe Captivate 5 PS Pro Interwoven WorkSite 8.0 DMS/Web Portal MailSite/WorkSite Hummingbird DM SharePoint 2013 Author-It 5 PVCS Tracker Serena Team Track ServiceNow Remedy Test Director HTML UNIX Windows 10 DB/2 TSO QMF DOS PROFS Oracle SQL Quest (TOAD) ISO 9001 CMMI

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