Assistant Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CHANELL

HARDY

C

H

Victorville, California 92392, United States, 909-***-****, ************@*****.*** Trusted Assistant Manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives.

Budget assistance/Cost

Reduction

• • Employee Scheduling • Negotiation

• Recruiting and interviewing • Staff Supervision • Orientation and training Customer service and

satisfaction

• • Administration and Reporting

Seasonal Ops HR Admin November 2021 - Current

Amazon San Bernardino, CA

• The ability to learn and navigate internal Amazon systems as resources to execute overall job duties

• Trained 20+ new employees in phone etiquette, and sales and conflict resolution techniques

• Ability to maintain strict confidentiality regarding payroll, benefits, and employee issues.

• Conducted staff meetings to review work activities and drive continuous improvement.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions. Maintained financial and administrative controls, accurately tracking funds and keeping records current.

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Manage department customer complaint email inbox with a company best 93% successful resolution rate.

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Assistant Manager May 2014 - Current

Amazon San Bernardino, Ca

• Processed an average of $15,000 in revenue for each shift

• Managed a team of 25+ and hiring 20+ new AA's each shift Lowered scrap rate from 4% to 2.4% achieving a 35% decrease which resulted in a savings of $ 582,400 annually.

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• Saved the company $40,000 per year by negotiating new vendor contracts Identified and eliminated unnecessary meetings, saving 5 labor hours per week and increasing productivity by 10% annually

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• Supervised 5 major projects per month, completing 95% of them at least 1 week ahead of schedule Providing feedback to research associates on their performance, noting areas of strength and areas requiring improvement

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Participating in weekly individual and group conference calls with a project supervisor and while working remotely.

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• Coordinated employee schedules to provide adequate staff coverage.

• Providing immediate feedback and on-going training when required Using a project-provided laptop computer to obtain reports, make case assignments, and work virtually.

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Case Worker Assistant January 2013 - June 2014

Inland Valley Hope Partners Rancho Cucamonga, CA

• Partnered with business leaders to plan and implement leadership development strategies

• Led a team of 3 to achieve a 97% guest satisfaction rating

• Secured housing, medical care and employment for clients

• Assessed clients' needs and developed individualized service plans to address their concerns. Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.

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Implemented evidence-based interventions tailored specifically toward unique needs of each client served.

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Maintained contacts with social service agencies and awareness of scope of services available to make client referrals for additional social services.

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Intern Emergency Services January 2011 - June 2014 211 Riverside, CA

• Assist with services to individuals living with a mental illness, and/or experiencing homelessness Distribute outreach supplies including but not limited to wound care supplies, hygiene, supplies, blankets, and socks

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EDUCATION

LANGUAGE

• Developed treatments and casework programs for an average of 10 patients each month

• Coordinated travel arrangements for team members attending conferences or off-site meetings.

• Wrote reports and case summaries and compiled work records, including required statistics. Administrative Assistant September 2010 - July 2024 In Home Supportive Services San Bernardino, CA

• Maintained accurate records of patient care, condition, progress and concerns

• Processed invoices and expense reports according to company policies.

• Responded appropriately to the physical, emotional and developmental needs of patients

• Obtained information about clients' medical history, drug history, complaints and allergies

• Coordinated appointments and schedules for executive staff members.

• Performed clerical duties, such as word processing, data entry, answering phones and filing

• Assisted in preparation of monthly financial reports for executive review.

• Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.

• Conducted research on various topics as requested by management.

• Trained new administrative staff members in company procedures and best practices. Developed professional relationships with clients through consistent communication and collaboration.

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Bachelor of Arts (B.A.) - Human Services June 2015 University of Phoenix, Ontario

Native

English

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