Supply Chain Project Management

*

Rafael Silva Perez

Miami, Florida, ***** 305-***-**** ******@**.***

Websites, Portfolios, Profile

www.linkedin.com/in/raspnautilus, https://rasipe.wixsite.com/professional Professional Summary

Results-driven Director of Operations with 25 years of experience in creating customer-focused projects and building high-performing, service-oriented teams. Skilled in collaborating with organizational leaders to set business goals and develop strategies that boost revenue and foster growth. Extensive knowledge and expertise in Strategic Planning, Lean Six Sigma, Agile, PMP methodology, and Business Process Outsourcing (BPO) development. Forward-thinking team leader skilled at managing departments efficiently to achieve goals.

Accomplishment

• Sales 33.6 M USD on B2B for 10 years.

• Increased 6.6 times the revenues with corporate accounts.

• Increased 4% in sales in two consecutive years (Accessories cellphones Distribution company).

• Opened new markets in different countries (USA, Dominican Republic, Costa Rica, Guatemala, Puerto Rico, Colombia)

• Three companies were saved from bankruptcy through the implementation of Strategic and Operational processes. Skills

• Strategic Planning and Execution

• Process & Continuous

Improvement

• Operational Efficiency

• Team Leadership

• Project Management

• Change Management

• Business Forecasting

• Goal Setting

• Workforce Planning

• Client Account Management

• Supply Chain Management

• Inventory Management

• Staff Management

• Operations Oversight

• Performance Evaluation and

Monitoring

• Cost Control

• Performance Measurement

• Performance Analysis

Work History

Director of Operations / Project Manager 04 / 2002 to Current IMA (International Management Assessor)

Strategic and Process Consulting firm (more detailed experience on request).

• Develop and execute strategic plans to achieve organizational goals and drive sustainable growth (Avg Increased Revenue 32%).

• Implement data-driven decision-making processes to enhance operational performance and achieve targets (Avg. Increase 26%).

• Implement the optimal resource utilization processes by employing effective project management methodologies that maximize ROI without compromising quality or deadline adherence.

• Build and strengthen partnerships with vendors, suppliers, and key stakeholders to enhance collaboration and ensure alignment with business goals.

• Accomplish operational efficiency by streamlining processes and implementing innovative solutions (Avg on 45% on labor, 29% on Equipment process- OEE, KPI, Balanced Scorecard, SMED, 5S, Mudas).

• Manage cross-functional teams to achieve the objectives of every project, resulting in increased productivity.

• Led teams with different kinds of educational, social, and cultural backgrounds (7 different countries).

• Manage daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

• Boost employee engagement by creating training programs, encouraging a collaborative culture, and supporting professional development opportunities.

• Lead change management initiatives, facilitating organizational transformations while minimizing disruption to ongoing operations.

• Optimize supply chain management processes through the implementation of best practices, reducing lead times, and improving inventory control.

• Design, implement, and analyze the customer feedback and identification of areas for improvement to drive business success

(by market studies).

Professor (remote) 01/ 2018 to current

SERGIO ARBOLEDA UNIVERSITY

• Trainer for Lean Six Sigma Program (Yellow Belt & Green Belt), and Agile Methodology for Continuing Education Program.

• Align the courses with the business by incorporating examples and case studies into lesson plans.

• Establish industry connections for students by organizing guest speaker events, workshops, and networking opportunities.

• Develop innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.

• Ensure the curriculum alignment with academic standards through regular course review and updates. 2

Continuous Improvement Manager 01 / 2022 to 11/2024 Cellphone Accessories Distribution Company

Distribution company of cell phone Accessories in gas stations and convenience stores.

• Increase the Productivity of the assigned team (13 Territory Managers across 3 companies) by 8.5% annually.

• Align the operation and the administrative personnel (back office), working as one with specific objectives and goals (across 3 companies).

• Define and implement the customer service procedure for corporate accounts, increasing the company revenue 5.2 times (CVS, Orion, Kent Kwik).

• Increment customer service satisfaction based on sales data, geographic location, and industry of the customer.

• Improve the non-visited customers more than 90 days from 35% to 20% in Florida.

• Implementation of the planogram of the products inside the cargo area of the truck by territory.

• Define sales goals by category and season, as well as by Territory Manager.

• Implementation of cycle count and spot count in trucks and storage, reducing lost products to 3%.

• Establish strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

Operational Assessor 03/ 1998 to 04/ 2002

CONSULTING GROUP

• ROI of 2:1 in implemented projects.

• Do companies’ operational assessments, project scope definitions, and successful implementations.

• Design and implement specific Projects on Process Improvement, Change Management, Lean Six Sigma in Sales, Manufacturing, and Supply Chain Management.

Education

• ITESM, Campus Monterrey, Mexico; bachelor’s in science, Chemical Engineering and Business Administration.

• Politécnico Internacional, Colombia.; Certified Nurse Assistant

• Spoken Languages: Spanish (Oral: 100%, Written: 100%, Listening: 100%), German (Oral: 60%, Written: 50%, Listening: 70%), Certification

• Construction Project Management, Columbia University in the City of New York, March 2021,

• Supply Chain Management (Supply Chain Logistics, Operations, Planning, and Sourcing, Strategy Sourcing), Rutgers University, USA, February 2021

• Yellow Belt Certificate, October 2020, LSSI, 2020,

• Certified Professor in the Lean Six Sigma program. Sergio Arboleda University, Colombia. 2020.

• Certified Professor in the Project Manager (PMBook) program. Sergio Arboleda University, Colombia. 2020.

• Certified Professor in ABET (Competence) program. Sergio Arboleda University, Colombia. 2019. Professional Highlights

• ROI as Director of Operations 5.2:1

• ROI as Project Manager 3.5:1

• Change Businesses from Family to Corporate Structure (8).

• Revision of the book and written the introduction of: Lean Manufacturing, una revolución Donde cada minuto es dinero y cada desperidcio una oportunidad.

Contact this candidate