Customer Service Patient Care
Resume:
Lori Getzwiller
Scottsdale, *****, AZ, 602-***-****, ******@*****.***, Post surgical recovery Team
SUMMARY
WORK EXPERIENCE
**/**** — Present
**/**** — 08/2020
**/**** — 10/2017
05/2023 — 10/2025
EDUCATION
04/2000 — 12/2002
05/1999 — 11/1999
SKILLS
CERTIFICATES
Compassionate Patient Care Coordinator with over 8 years of experience in
providing exceptional customer service and ensuring effective post-operative
care. Proficient in scheduling, processing payments, and maintaining strong
patient-doctor relationships. Achieved efficiency in patient communication by
managing multiple systems simultaneously. Recognized for improving patient
satisfaction and meeting daily operational goals. Eager to leverage unique skills
to enhance the patient experience and contribute significantly to the healthcare
team's success.
CUSTOMER SERVICE & PATIENT COORDINATOR, POST- SCOTTSDALE
SURGICAL RECOVERY CARE
* Managed inbound calls to facilitate scheduling, processed payments, and
fostered relationships between patients and doctors, collaborating with
medical staff to guarantee optimal post-operative care.
* Transported patients to various locations as required.
* Remained on-call as needed while ensuring availability to transition into a
new position smoothly.
PCT Il, SCOTTSDALE MRS SURGERY CENTER SCOTTSDALE
* Documented patient observations and baseline measurements to uphold
precise medical records.
* Collected and prepared biological specimens for laboratory transport to
facilitate diagnostic tests.
* Delivered exceptional customer service by effectively communicating with
patients, families, and staff across various hospital departments.
« Evaluated and addressed lacerations, contusions, and other physical
symptoms to determine the necessity for further medical attention.
* Reacted promptly to patient alarms and needs-assessment requests,
guiding the appropriate course of treatment.
PATIENT CARE ADMINISTRATOR, MAYO CLINIC SCOTTSDALE
« Responded to inbound calls from patients to schedule appointments with the
appropriate healthcare provider.
* Triaged diagnostic information, gathered insurance details, and confirmed
prior authorizations to facilitate scheduling processes.
* Input detailed patient information into multiple computer systems
simultaneously, ensuring accuracy even in a fast-paced environment.
* Performed various administrative duties as needed.
* Cultivated and maintained strong relationships with patients (customers) to
enhance satisfaction.
* Achieved daily goals and standards associated with the role.
BHT, The Summit Sanctuary Scottsdale, United States
PARADISE VALLEY COMMUNITY COLLEGE Paradise Valkey
CNA/EMT
MEDICAL CAREER COLLEGE Phx
CNA, CERTIFIED NURSING ASSISTANT
MS Office Data Entry
EPIC EMR
Medical Terminology Billing
Payments. Proficient Computer Skills
Customer Service Time Management
HIPPA Administrative Duties
Direct Patient Care Multi Use Phone System
Insurance Prior Auth Phone Metrics
Taking Phone Orders
CNA 05/1997
MEDICAL CAREER COLLEGE
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