Primary Care Customer Service
Resume:
Sharon Carney
Bouckville, Ny *3310
*****************@*****.***
Objective
Exemplary leader with a track record of transformative impact, employing a collaborative and hands on methodology. Demonstrates exceptional resourcefulness and approachability, coupled with steadfast commitment to achieving tangible results. Cultivates trust-based relationships with colleagues, physicians, and front line staff. Extensive and forward-thinking experience in healthcare leadership encompassing physician operations along with Trauma and Critical Access Hospitals. Experience
January 2023-Present
Community Memorial Hospital-Revenue Integrity Manager Responsible for clinical and administrative operations for 9 primary care/specialty care offices and referral coordinators.
● Reviewed systems and processes to identify potential compliance issues.
● Reviewed monthly reports to provide educational feedback on areas of possible documentation improvement to staff and providers.
● Revise, change, edit and monitor workflow with the goal of determining best practices to result in compliance and maximization of revenue.
● Resolved escalated issues that arise from operations and coordinated with other departments.
● Drove business decisions and reduced operational costs.
● Assisted practice management team in planning, implementing, and maintaining a comprehensive medical practice.
● Conducted regular staff meetings with all offices.
● Responsible for all human resource activities to include staffing, hiring, disciplinary action, and performance reviews.
December 2018-October 2022
MVHS-St.Elizabeth Hospital - Patient Access Supervisor 2
● Oversee daily functions in Emergency Department registration, cash collections, hospital admissions.
● Responsible for leading a staff of 25 Patient Service Representatives in the day to day registration process.
● Oversee staff, employee schedule, daily and weekly reports, insurance verification.
● Participates in the development and attainment of team, departmental, and hospital goals, and communicates with staff in an effective and persuasive manner to obtain those goals.
● Implement policies and procedures for departments.
● Making hiring decisions to maintain adequate staffing.
● Oversee inpatient, outpatient, financial division and central scheduling.
● Tracking of multiple work queues to make sure all demographics, insurances, and proper documentation received and signed along with the Medicare standard signage upon admittance for reimbursement.
August 2008 to July 2018
Buell Fuels Hearth and Home
Hearth and Home Manager
● Worked within the business model to plan, monitor and improve on all parts of operations.
● Worked closely with various support departments, suppliers, and product engineering to build strategies for success.
● Monitor working capital (inventory, AR), perform quarterly inventory audits, and resolve open Customer A/R issues caused by incomplete or unsatisfactory quality issues.
● Achieve Spoke Financial and Strategic goals by labor cost, capacity planning and overall G&A expenses.
● Review and complete installation and service schedules to optimize productivity and customer service levels.
● Review product ordering with purchasing for all scheduled jobs and communicates extended lead times.
● Receive vendor deliveries into Commerce System, verifies inventory delivered to packing slips, run inventory allocation, prints back-orders reports, adjust any issues.
● Strived for significant degree of organization, attention to detail and customer service. Education
Certified biller/coder in Medical Billing and Coding-1998-1999 Oneida County Boces-Oneida, NY
Licensed Hairstylist in Cosmetology-January 1995-February 1997 Phillips Hairstyling Institute- Syracuse, NY
Associates Degree in Healthcare Management-August 1992-1994-MVCC-Utica, NY 3
Skills and Abilities
-Hospital Experience
-ICD-10
-Insurance Verification
-Medical Records
-EMR Systems
-Medical Billing
-Epic, Paragon, Medent, Soarian and many EMR systems
-Medical Coding
-Phone Etiquette
-CPT Coding
-Multiple-Line Phone Systems
-Medical Office Experience
-Medical Scheduling
-Medical Terminology
-ICD 9
-Microsoft Word
-Microsoft Outlook
-Data Entry
-Transcription
-Computer Skills
-Anatomy Knowledge
-Patient Care
-Triage
-Hipaa
-Quality Assurance
-Payroll
-Analysis Skills
-Leadership
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