Front Desk Supervidor, Administrative Assistant

Hildaly M. Rosa Andino

787-***-****

*************@*****.***

EXPERIENCE

Don Rafa Boutique Hotel and Residences, San Juan, Puerto Rico: Front Desk Supervisor

JUNE 2024 to SEPTEMBER 2025

Responsible for overseeing daily front desk operations, ensuring a smooth check-in and check-out experience for guests. trained and supported front desk staff to maintain high service standards and effectively resolve issues. handled guest relations, addressing concerns with professionalism to ensure satisfaction. monitored reservations and coordinated with housekeeping, maintenance, and other departments.

Casa Museo Bailey K. Ashford, San Juan: administrative assistant, educator, workshop developer and event coordinator August 2024 - SEPTEMBER 2025

responsible for creating engaging workshop content, managing all event logistics, and coordinating with stakeholders to ensure smooth execution. gather feedback to evaluate success and improve future events. VIP Veterinary, Caguas, Puerto Rico: Administrative Assistant FEBRUARY 2021 to MAY 2023

I managed appointment scheduling, client communications, and reminder systems to ensure smooth daily operations and positive client experiences. I maintained accurate medical records, ensuring all documentation met clinic standards. Supported the day-to-day workflow by handling phone inquiries, tracking inventory, ordering supplies, and coordinating with veterinarians and technicians to keep operations running efficiently. Zednareh Service Station, San Lorenzo, Puerto Rico: Assistant operations Manager

MAY 2019 to DECEMBER 2021

I oversaw daily operations and staff across both locations, ensuring smooth workflows, safety compliance, and high service standards. I managed scheduling, trained employees, and addressed operational issues promptly. I handled inventory control for fuel, retail items, and bar supplies, coordinating with vendors to maintain stock and minimize costs. SKILLS

Excellent Communication

Skills – Ability to clearly

convey information and listen

actively.

Empathy and Patience –

Understanding and addressing

customer concerns with care

and calmness.

Conflict Resolution –

Managing challenging

situations or complaints

diplomatically.

Team Collaboration –

Working well with colleagues

to ensure consistent service.

LANGUAGES

Fluent in Spanish, English,

French and Portuguese

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