Customer Support Service
Resume:
Kimberly Girsh
Waller, TX *****
*************@*****.***
Professional Summary
Worked in a fast pace retail pharmacy setting. Helped to streamline processes and tasks to save time. Called insurance to resolve coverage issues and explain to customers why prescriptions weren't covered or ready. Handle inbound customer calls. Proactively learned upcoming changes to systems, laws, and policies and inform team members of the changes and train as necessary on new systems. Work Experience
Full Time Homemaker
Home-Waller, TX
May 2018 to Present
• Keep house clean and organized.
• Plan and keep track of all family and school events.
• Focus on childcare to ease financial burdens.
• Handle all bills and large purchases.
• Handle all medical appointments and insurance.
Pharmacy Associate
Walmart Vision Center / Walmart Pharmacy-Navasota, TX October 2008 to May 2018
• Responsible for handling prescription checkout and helping customers with any questions.
• Called insurance when there were coverage issues and locate coupon/ discount card to save customers money.
• Checked in prescription medication orders and stock them.
• Answer phone calls and assist the customers with refill requests and insurance questions.
• Organize and file hardcopy prescriptions. Organize other paperwork as necessary.
• Help keep team apprised of changes to laws, rules, and systems and teach them any new systems. Troubleshooting Technician
West Corporation Call Center-College Station, TX
May 2006 to November 2006
• Answer customer troubleshooting calls and redirect calls received in error to correct department.
• Troubleshoot problems with customers cell phones and escalate to second tier when required.
• Help customers with basic billing inquiries.
• Process warranty exchanges when necessary.
• Assist customer in purchasing a new phone when needed and enter the orders in for it.
• Direct any calls sent to troubleshooting in error to appropriate departments. Education
High school diploma
Navasota High School-Navasota, TX
August 2001 to May 2005
Skills
• HIPAA
• Customer communication
• Managing customer accounts
• Handling customer exchanges
• Email customer support
• Ethernet
• Client services
• Working with people with developmental disabilities
• Call center agent experience
• Microsoft Outlook
• English
• Microsoft Word
• Order inquiry handling
• Customer support experience within healthcare industry
• EMR Systems
• Telecommunication
• Computer literacy
• Insurance Verification
• Math
• Medical records
• Individual consumer customer service
• Attention to detail
• Customer support - Customer support experience (6-10 years)
• Technical Support
• Databases
• Computer Operation
• Computer Skills
• Pharmacy Software
• Customer service
• Data entry
• Billing issue inquiries
• Customer support experience within retail industry
• Typing
• Cashiering
• Phone call management
• Writing skills
• Technical support representative experience
• Search engines
• In-person customer service
• Microsoft Office
• Order processing
• Windows
• Customer issue escalation
• Improving customer support response time - Customer support response time improved (More than 30%)
• Retail Sales
• Clerical Experience
• Telecommunications headsets
• Client interaction via phone calls
• Phone customer support
• Communication skills
• Word processing
• Customer returns handling
• Phone Etiquette
• Technical troubleshooting support
• Order Entry
• Customer support experience within telecommunications industry
• Providing product information
Certifications and Licenses
Driver's License
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