Customer Service Part-Time

Jennifer A. Bolt

Administrative/Clerical Assistant

Hillside, Montrose, DD10 9JN • 073**-******

****************@*****.***

https://www.linkedin.com/in/jennifer-a-bolt-85b2691a4

Analytical professional with a multifaceted background in paperwork filing, customer service, order processing, data analysis, payroll administration, and spreadsheet/report production. Proven ability to learn new routines, IT systems, and company policies.

Excel at providing high-quality administrative support, handling sensitive information with discretion, and interpreting customer needs into constructive product/service solutions. Strong aptitude for coaching/leading cross-functional teams and fostering interactions with people from diverse backgrounds. Instrumental in streamlining correspondence and communications facets through emails, letters, presentations, and report management. Adept at orchestrating contractor/new start inductions, building maintenance activities, and relevant certificates and inspection sheets for auditing. Track record of achieving operational continuity and compliance by updating company systems with critical information on new admissions and discharges while maintaining accurate, up-to-date records.

Areas of Expertise

Administrative & Business Support

Safety & Security Monitoring

Staff Coaching & Mentorship

Customer Service & Satisfaction

Administrative Procedures

Cash Reconciliations

Copy & Audio Typing

Information Confidentiality

Record Organisation

Performance Improvement

Cross-functional Leadership

SAP, ERP & FACT Systems

Professional Experience

Rossie Young Peoples Trust, Montrose, Angus 2021 - Current

Evening Receptionist

Engage in professional duties during evening shifts, one to two times a week, at a designated facility. Address visitor inquiries and manage the switchboard operations, ensuring efficient communication and a welcoming environment for all guests. Prepare the daily diary for the following day, contributing to the smooth operation and organisation of facility activities and schedules. Issue necessary equipment to staff for respective shifts while providing comprehensive guidance to ensure the readiness of individual members. Being first point of call for staff when they have issues with equipment or need information.

●Fulfilled logistical needs of the facility by overseeing the booking of meeting rooms and cars for trips as required and facilitating effective resource management.

●Monitored CCTV and played a crucial role in maintaining the safety and security of the facility, occupants, and assets.

●Achieved operational continuity and compliance by updating company systems with critical information on new admissions and discharges while maintaining accurate, up-to-date records.

●Improved transparency, accountability, and financial management procedures by conducting reconciliation of petty cash and managing the finances related to young people at the facility.

●Fostered constructive engagements with young people and external visitors at the facility, demonstrating strong interpersonal skills and the ability to engage positively with diverse groups.

●Consistently made young people and visiting family members feel welcome, fostering a supportive, inclusive atmosphere. Contributed to a positive experience for all visitors and residents, enhancing the facility's reputation region-wide.

Stagecoach Bluebird, Aberdeen 2013 - 2020

Fact/Admin Clerk

Provided administrative support for over 100 buses across three depots, effectively managing job cards, organising MOTs, and updating management with daily and weekly information. Maintained meticulous records, including filing certificates, contractor paperwork, and job cards into individual bus folders to ensure easy access to critical information and compliance with regulatory requirements.

●Deputised for the Engineering Manager with the Assistant Manager’s assistance, ensuring continuity of depot operations and decision-making during the absence of direct management.

●Adapted to working with 7 Engineering Managers and 9 Assistant Managers over 7 years, assisting each in acclimatising to depot operations and providing indispensable support in managerial duties.

●Played a key role in achieving DVSA accreditation by dedicating extra hours and steering efforts to meet stringent standards within a short timeframe.

●Organised staff medicals and training courses, enhancing the skill set and well-being of the engineering department's workforce. Trained colleagues from the operations department for holiday relief and unlocked knowledge transfer abilities.

●Demonstrated proficiency in data entry by inputting various data into company spreadsheets and computer programs, including FACT. Managed daily logging of defects recorded by drivers, contributing to the maintenance of high safety standards and operational efficiency.

●Successfully reconciled fuel every four weeks and managed payroll information submissions to head office, ensuring accurate financial management and timely staff remuneration.

●Established recognition company-wide as the go-to person for resolving issues, ensuring seamless operations, and earning stakeholder satisfaction.

Skene House Hotel Suites, Aberdeen 2008 - 2013

Supervisor/Housemaid

Maintained hygiene and cleanliness of 1, 2, and 3-bedroom apartments within the hotel to curate remarkable guest experiences. Planned, allocated, and oversaw weekend work, ensuring task completion to a high-quality standard within agreed timelines.

●Received the honour of being voted as a valued colleague by peers for 4 consecutive years, reflecting outstanding performance, teamwork, and a positive impact on the workplace environment.

●Played a pivotal role in mentoring new hires while providing in-depth guidance and support to excel in designated roles.

●Achieved a significant career milestone and earned promoted to supervisory position. Ensured guests felt happy and comfortable in the suites by fostering a welcoming environment.

●Actively contributed to the team's collective effort, leading to the hotel's ranking as number 1 on TripAdvisor for 5 consecutive years.

Education & Professional Development

HNC Administration & IT, Ayr College

HN Units: Developing Individual with a Team Developing Personal Effectiveness Using Financial Accounting Statements Working with People and Teams Introduction to Marketing IT Applications, ECDL

SCOTVEC Modules: 33 x various subjects Secretarial Course

‘O’ Grades: Arithmetic 1, English 3, Mathematics 2, Secretarial Studies 2

Various courses through work: Face-Fit Tester, First Aid at Work (3-days), Fire Marshall Training, Work at Height Awareness (ladder safety), World Host (Hospitality) – Shetland, Housekeeping Skills, Assertiveness Training, Guest Service Skills, Excel in Customer Care, One to One training for Supervisors.

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