Data Entry Call Center
Resume:
Contact
Martha Harr
Phone:
Address:
Lockwood, MO
Certified Coding Associate
Email:
**********@*****.***
Profile
Dedicated coding professional with extensive experience in medical coding and strong proficiency in Microsoft Excel, Word, and electronic medical record systems including Epic and Cerner. Previous roles include two years in a call center environment, where exceptional customer service skills were developed while efficiently processing orders. Recognized for intelligence, diligence, and competence, prepared to contribute effectively to a dynamic team. Authorized to work in the U.S. for any employer, committed to excellence and continuous learning.
Work History
Cox Health at Home (formerly Oxford Healthcare)
Coding Specialist
9/2019--10/2025
Remote working from home
Answer and send emails
Data Entry of medications into charts and infectious diseases
Data Entry by assign medical codes using ICD 10 codes
Data Enter Providing Physicians into database
Utilized electronic health record (EHR)
Prioritizing to ensure every chart is finished on time.
Collaborate with several different departments to be able to provide the best support for those who would go into the homes to help the clients
Reviewed and abstracted relevant data entry information from medical documentation to ensure accurate code assignment
Implemented efficient workflows and processes to optimize coding accuracy and efficiency
Coded home health clients with complex diagnoses and procedures
Stayed up-to-date on changes in coding guidelines, reimbursement policies, and industry best practices
Maintained confidentiality of patient information in accordance with HIPAA regulations at all times
Mentored new hires by providing training sessions on medical terminology, anatomy & physiology concepts, as well as coding guidelines
Identified opportunities for process improvement within the coding department; implemented changes resulting in increased efficiency
Maintained up-to-date knowledge of Medicare/Medicaid guidelines, commercial payer policies, and third-party reimbursement requirements (face to faces)
Skills
ICD 10 CODES
Home Health Guidelines
Clinical documentation
EPIC & Cerner EMR Systems
Medical Coding and Abstracting
Microsoft Excel/ Word
Medical Terminology
Data Entry
Critical Thinking
Coding Error resolution
HIPAA Regulations
Alorica
CAll Center Agent
1/2020--2/2022
Remote work from home
Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns
Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary
Maintained a high level of professionalism and composure during challenging or stressful customer interactions
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Prairie Mountain
screen maker
4/1998---6/2019
Ran the computer and printer that prints on screens
Wash screens, paying attention to detail. Making sure there were no flaws.
Operated coating machine that puts the film on the screens
Tape screens fast and accurately, make sure no ink could get through where there was no design present.
Arrange work orders and screens so no printer was ever waiting for work
Work closely with the person retrieving shirts so there is no slowdown in production and made sure everything ran smoothly
Collaborated with design team to ensure accurate translation of artwork into screens for optimal print results.
Troubleshot technical issues during production runs, quickly resolving problems to maintain workflow efficiency.
Performed routine maintenance on equipment to prolong its lifespan and reduce costly downtime due to malfunctions or repairs.
Improved screen quality by implementing precise measurements and attention to detail in the screen making process.
Conducted thorough inspections of completed screens to identify any potential issues before moving on to press operations.
Adhered to strict industry safety protocols while handling chemicals and equipment, minimizing workplace accidents.
Folded the shirts as they came down the dryer and shipped them
Optimized exposure times for various emulsions, resulting in crisp image transfers onto screens.
Worked closely with the print technicians, ensuring accurate color matching and registration for high-quality final prints.
Managed multiple projects simultaneously, prioritizing tasks based on deadlines and client needs for timely completion.
Hobbies
Running
Traveling
Cooking
Reading
Education
Purdue University Global-Remote
medical billing and coding (Medical Billing and Coding Certificate)
May 2017 to April 2018
High school diploma
Lockwood High School-Lockwood, MO
May 1985
Certifications
HCS-D (HOME CARE SPECIALIST- DIAGNOSIS) April 2023 to April 2026
BMSC (BOARD OF MEDICAL SPECIALTY CODING AND COMPLIANCE)
CCA (CERTIFIED CODING ASSOCIATE) December 2018 to December 2026 AHIMA
References
Allison Harr – MRO worker at Cox Barton County, Lamar MO
Phone: 620-***-****
Renee Jones – Supervisor Cox Health at Home Springfield MO
Phone: 417-***-****
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