Information Technology Customer Service

Jayke Fuller

Cell: 470-***-****

SC/NC/REMOTE ***********@*****.***

Solutions-Driven Technology Professional

Detail-oriented, analytical, and solutions-driven professional

Motivated and analytical professional seeking to launch a career in cybersecurity and Information Technology. Adept at identifying vulnerabilities, safeguarding digital assets, and supporting secure IT operations. Combines a foundational understanding of network defense, risk management, and incident response with strong problem-solving and continuous learning skills. As well as troubleshooting technical issues, supporting end-users, and maintaining system reliability. Known for integrity, attention to detail, and the ability to adapt quickly to evolving cyber threats. Committed to earning trust through diligence, curiosity, and a proactive approach to protecting data and systems.

AREAS OF TECHNOLOGICAL COMPETENCE

• Network Security Fundamentals • Threat Detection & Analysis

• Communication & Documentation • System Administration Basics • Vulnerability Assessment

• Security Tools & Platforms • Technical Support & Help Desk • Hardware & Software Maintenance

• Network Fundamentals • IT Security Awareness • Cloud & Collaboration Tools • Customer focused communication

PROFESSIONAL EXPERIENCE

Walmart 1/2025 – PRESENT

Customer Service Manager

Responsible for leading high-volume retail operations at Walmart and driving customer satisfaction, efficiency, and team performance. Modeled expertise in process optimization, data-driven decision-making, and technology integration to streamline workflows. Adept at bridging customer experience and IT systems through POS troubleshooting, ticket escalation, and implementation of digital tools to enhance store performance.

Notable Contributions:

Lead and develop a team of 25+ associates in front-end operations, ensuring high service quality and compliance with company standards.

Collaborate with IT support to troubleshoot POS terminals, handheld devices, and customer service kiosks, reducing downtime by 35%.

Supported IT in system reboots, device replacements, and hardware configuration for registers and handheld scanners.

Oversaw all cash handling, register maintenance, and point-of-sale functionality during daily operations.

Partnered with regional IT to pilot a new self-checkout monitoring system; improved uptime and customer satisfaction scores by 12%.

Trained associates on system navigation, cybersecurity awareness, and digital tools for improved task execution and fraud prevention.

Home Depot 7/2020 – 12/2024

Inventory Specialist

Responsible for managing high-volume inventory systems, optimizing replenishment accuracy, and supporting cross-functional IT initiatives to reduce store shrink YOY. Additionally responsible for leveraging technology to enhance supply chain visibility, reduce vendor shrink, and automate manual processes.

Notable Contributions:

Manage daily inventory accuracy across 100,000+ SKUs using proprietary inventory management software and SAP modules.

Conducted physical counts and reconciled variances using handheld inventory tools and Oracle data reports.

Collaborated with regional analysts to integrate new item codes into the database and verify pricing integrity.

Trained associates on proper use of scanning equipment, system login protocols, and digital reporting tools.

Chick-Fil-A 6/2017 – 7/2023

Shift Leader

I combined hands-on leadership with a strong understanding of point-of-sale systems, scheduling tools, and operational technology. Responsible for managing shift operations, leading teams of 15+ employees, and leveraging data and digital tools to drive performance and guest satisfaction. I optimized efficiency through technology integration, process improvement, and team coaching.

Notable Contributions:

Supervise 15–20 employees per shift, ensuring operational excellence, food safety, and top-tier guest service.

Serve as the on-site system liaison with IT support during outages or POS issues—resolving 80% of incidents without escalation.

Assisted in the rollout of Chick-fil-A’s new digital ordering kiosk and mobile platform integration, providing feedback to the tech vendor and training 25+ team members.

EDUCATION

University of North Georgia

B.S. Info & Cyber Security Technology (ICT)

Minor in Information Technology (IT)

May 2025

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