Customer Service Representative

Yinka Oyediran

Irving, TX *****

737-***-**** · ****.*****@*****.***

Professional Summary

Resourceful, capable and driven professional with 8+ years of experience in Customer Service, Sales, and Insurance. Organized, versatile and an expert at delivering high-quality support and building lasting client relationships. I am skilled in conflict resolution, project management, and implementing efficient solutions to optimize customer satisfaction in fast-paced environments. Career Experience

Cigna, TX

Customer Service Representative

Sep 2024 – Present

• Build strong client relationships by identifying needs and providing effective solutions, increasing client retention and growth.

• Handle 50+ daily client interactions with personalized, friendly support, ensuring satisfaction and loyalty.

• Exercised professional demeanor and diplomacy with challenging clients and achieved customer satisfaction.

• Lead branch operations, assisting managers and training new employees in customer relations, conflict resolution, and data entry.

• Educate customers on product services and promotions.

• Processed order returns and exchanges accurately.

• Maintain accurate customer records, collaborate cross-functionally with teams, and improve overall service delivery.

• Handled over 1000 sensitive client information, inputting the data collected into the customer service software.

• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices.

Professional Packaging Systems, Grand Prairie, TX

Customer Service Representative / Project Coordinator Jan 2021 – Sep 2024

• Cultivated client relationships and proactively addressed concerns, driving high satisfaction.

• Delivered weekly inventory reports to clients on inventory levels, ensured timely data accuracy, ensuring they had important updates to make informed decisions.

• Worked closely with the production team to align schedules based on customer demands.

• Coordinated order processing and aligned schedules with production teams, ensuring smooth, on-time deliveries.

• Actively payed utmost attention to customer concerns and inquiries, providing timely solutions and ensuring a positive experience.

• Implemented feedback systems to improve services and foster repeat business. New Hope Health Services Inc, Washington, DC

Customer Service Representative

Nov 2016 – Dec 2020

• Primary contact for patients and clients, managing scheduling and communications for optimal service.

• Resolved insurance, billing, and healthcare coverage inquiries, assisting with payment coordination.

• Built and maintained positive relationships with clients, providing follow-up support to ensure patient satisfaction.

• Drove continuous improvements through patient feedback and cross-functional collaboration.

• Worked closely with healthcare providers to facilitate smooth communication and comprehensive patient care

• Educated patients on healthcare policies, preventive care, and available resources. Skills & Competencies

• Relationship building and client partnership

• Analytical thinking and problem-solving

• Professional written and verbal communication

• Claims investigation/documentation

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Conflict resolution and time management

• HIPAA/PHI compliance

• CRM & Service Cloud, G-Suite, VoIP, Call Center Tech

• Data entry, Typing, Remote access, Teleconferencing Education

Lautech Ogbomosho, Nigeria

Applied Physics · October 2006

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