Customer Support Service

Annalee Saunders

Phone: +501-***-****

Email: ***********@*****.***

Location: Belize City, Belize

LinkedIn: https://www.linkedin.com/in/annalee-s-323170369/

Professional Summary

Administrative and Customer Support professional with 5+ years of experience in BPO and international client services. Skilled in optimizing workflows, supporting remote teams, and delivering high-quality customer experiences across US, UK, and Canadian markets. Proficient in managing data, documentation, and operations with a focus on accuracy and efficiency. Seeking to leverage organizational and problem-solving skills to contribute to a global, remote-first team.

Key Skills

Administrative Support & Clerical Assistance

Data Entry & Documentation Management

Customer Service & Virtual Assistance

Remote Customer Support & International Client Relations

Project Coordination & Logistical Planning

Procurement & Office Operations

Process Improvement & Workflow Optimization

Microsoft Excel, Google Workspace, Salesforce, QuickBooks

Zendesk, Slack, Zoom, Teams, Shopify, Five9

CRM Management, SLA Compliance, Reporting

Professional Experience

Marine Spatial Plan Project Assistant Coastal Zone Management Authority and Institute

Mar 2025 – May 2025

Coordinated project data entry and management, improving accessibility for team members.

Prepared and distributed educational materials to raise community awareness.

Scheduled meetings, documented project progress, and liaised with stakeholders.

Tracked project budget expenditures and supported procurement processes.

Maintained organized project files and records to ensure compliance with grant requirements.

Technical Support Specialist Customer HD BPO

Mar 2023 – Jul 2023

Delivered technical support for irrigation and sprinkler systems, ensuring correct installation.

Diagnosed and resolved connectivity issues, reducing downtime for end-users.

Managed warranty claims and processed replacements or repairs per company policies.

Escalated complex issues to Tier 2 support to ensure timely resolution.

Guided customers remotely through troubleshooting, achieving a 95% satisfaction rate.

Customer Service Executive Ready Call Center BPO Limited

Oct 2022 – Feb 2023

Resolved customer complaints, maintaining a 90%+ satisfaction rate.

Maintained accurate records of customer interactions in CRM system.

Responded quickly to inquiries, ensuring efficient issue resolution.

Customer Service/Sales Representative (Seasonal) Protel BPO Limited

Apr 2022 – Jul 2022

Sold travel packages tailored to customer needs, contributing to revenue growth.

Processed 100+ calls and booking transactions daily with accuracy.

Collaborated with US-based clients and leaders to resolve escalated issues.

Customer Service Executive Ready Call Center BPO Limited

Nov 2021 – Jan 2022

Managed inbound calls for credit repair and payment processing services.

Processed secure payment transactions accurately and efficiently.

Documented interactions to support quality assurance and service improvement.

Sales Assistant I Heart Fashion Boutique

Jan 2017 – Dec 2017

Assisted walk-in customers with purchases, boosting satisfaction and loyalty.

Supported marketing efforts via social media to increase store visibility.

Arranged product displays aligned with promotions and brand guidelines.

Education

Diploma in Business Administration Gwen Lizarraga High School

General Studies (GED Equivalent) Saint John’s College Extension

Certifications

Administrative Assistant Certificate (2024)

BPO Job Preparedness Certificate (2023)

TESOL Certificate (Teaching English to Speakers of Other Languages) (2023)

Belize Specialist Program Certificate (2022)

Travel Agent Certificate (2022)

Languages

English – Fluent

Additional Information

References available upon request.

Contact this candidate