General Manager Customer Service

Kirk W. Krummp

**** ******** ****** **, **. Cloud, FL 34773

********@*******.*** +1-757-***-****

Professional Summary

A results-driven leader with over 15 years of experience in sales, operations, and business management. Proven track record in scaling businesses, optimizing performance, and leading high-performing teams. Expertise in floorplan financing, P&L management, strategic planning, and building client relationships. Thrives in fast-paced, high-pressure environments, with a hands-on approach to leadership and a strong entrepreneurial spirit.

Work Experience

Vero Technologies / Lever Auto — Orlando, FL – Director of Sales - 2022-Present

●Scaled the startup floorplan financing team from $8M to $50M in two years.

●Regularly outperformed quota as a “player coach” of the sales team

●Managed daily operations of the Sales organization, including HR duties such as hiring, payroll, and training.

●Led a team of 8 Regional Managers across multiple states.

Floorplan Xpress — St. Louis, MO – Director of Operations - 2020-2022

●Oversaw inventory financing for car dealerships across multiple states.

●Managed P&L statements, payroll, HR, marketing, and customer service.

●Increased profitability across a $18M portfolio.

Check Into Cash — St. Louis, MO – Senior District Director of Operations - 2017-2020

●Led 40 centers with over 100 associates, managing $19M in total accounts.

●Consistently ranked top in region for growth, profitability, and gross margin.

TMX Finance – St. Louis, MO - District Director of Operations— 2015-2017

TMX Finance – St. Louis, MO – General Manager— 2014-2015

●Exceeded sales goals and achieved top performer status in multiple regions.

●Managed total accounts between $5M and $8M.

●Led daily operations with a focus on sales growth, customer satisfaction, and profitability.

●Achieved top performer awards for significant YOY growth and profitability metrics.

Paradise Donuts – Norfolk, VA — Owner – 2013-2015

●Opened the first Paradise Donuts franchise on the East Coast.

●Grew the business into a top-rated bakery with a strong customer base.

WAWA, INC – Chesapeake, VA — General Manager – 2008-2013

●Managed multiple units, leading teams to achieve over 15% YOY sales growth.

●Executed GM Trainee development program, leading to full proficiency in under 9 months.

Mid-Atlantic Dairy Queen – Courtland, VA — General Manager – 2004-2008

●Successfully opened five branches and consistently achieved 10% YOY sales growth.

●Managed P&L, marketing, and operations for multiple locations.

Education

Johnson State College, Johnson, VT - Bachelor of Science in Exercise Physiology

Skills

●Performance Management Profit & Loss Management Business Strategy

●Budgeting & Forecasting Change Management Strategic Planning

●Human Resources & Recruiting Vendor Management Leadership

●Marketing Sales & Customer Relationship Management

●Proficient in Microsoft Excel, Word, PowerPoint

Certifications & Assessments

●Outside Sales — Highly Proficient

●Sales Skills — Proficient

●Management & Leadership Skills: Impact & Influence — Proficient

Additional Information

A leader who combines entrepreneurial drive with business management skills to enhance revenue, market share, and profit performance. Skilled in cultivating first-rate relationships with clients and colleagues, and excelling in multitasking, fast-paced, and result-oriented environments.

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