Data Entry Customer Care
Resume:
Helen K. McCargo
Baltimore, Maryland 21218
************@*****.***
OBJECTIVE:
To obtain a professional position within your company and use my exceptional interpersonal skills, education, and leadership experience to provide excellent customer care and quality support to supervisors, coworkers and clients being served. I have 16+ years of experience in a high-paced environment, providing internal and external support in a professional setting. Managing and streamlining different levels of operations and communicating effectively with all levels of management. I also have exceptional documentation, inventory, technology, and organizational skills. If hired by your company I intend to be a model employee and a team player.
KEY STRENGTHS:
• Great inventory/Preparations Skills • Independent worker and thinker who follows policies and procedures • Team Leader • Team player that can follow directions
• Goal Oriented • Great organization Skills • Customer Service
• Problem Solving Skills • Creative • Multi-tasker • Communication Skills
SUMMARY OF WORK HISTORY:
06/2021-11/2024 Ret. Senator Larry Young Baltimore, Maryland
Chef Personal Assistant/Home Healthcare Aide
-Provided direct assistance to retired Senator Larry Young with duties including but not
limited to: Scheduling all appointments, reaching out to community leaders, Governor’s office, and WOLB liaisons, driver, personal secretary, etc. Home Health duties include but were not limited to: Assisted with bathing, dressing, applying prosthetic leg, physical therapy, walking, exercising, cooking, cleaning, medication administration, grocery shopping, doctor’s appointments, etc.
02/2019-Current Tree Of Life Counseling Baltimore, Maryland
Executive Administrative Assistant
-Provided direct assistance to Owner/Operator/Therapist. Scheduling, dictation, inventory, completed interviews/assessments, input into the computer: Intake notes, follow-up notes, demographics, referrals, and Treatment Plans.
08/2001-5/2013 CHIMES.INC Baltimore, Maryland
Community Support Manager
-Provided overall care and supervision of a female client home with 8 clients and 11 staff. Hiring/Firing, Scheduling, inventory, budget for food, household supplies, and petty cash orders, completed interviews, house meetings, and disciplinary actions when needed.
Residential Program Technician II
-Worked directly underneath the supervisor providing direct care to individuals with mental disabilities with duties that include but were not limited to: Cooking, cleaning, documenting behavior goals, medication administration, assisted with bathing, eating, dressing, walking, exercising, community outings, provided first aide and CPR as needed, lead staff on the shift, etc.
08/2006-08/2009 Gaudenzia Baltimore, Maryland
Counselor III
-Under the supervision of the Program Supervisor, case management of 30 plus clients in the prison setting for drug and alcohol treatment with duties that include but are not limited to: Facilitated different therapy groups (anger management, relapse prevention, stages of change, etc.) completed one-on-one assessments and therapy sessions. Reported directly to the program supervisor for progress of clients, completed referrals, daily case notes, demographics, and team meetings.
EDUCATION:
McDaniel college 8/2007-5/2013 Master’s Degree
Community Mental Health Counseling Westminster, Maryland
Villa Julie College 8/2000-5/2006 Bachelor’s Degree Psychology Stevenson, Maryland
Northwestern Senior High School 8/1996-5/2000 Diploma
Childcare Baltimore, Maryland
INTERNSHIP:
Intern/therapist, Chimes Inc.,
Baltimore, Maryland
Assisted Psychiatrist/Director of Clinical Program with IEP meetings and monthly Psych Med Reviews.
Interviewed clients and had weekly counseling sessions with clients served at the Chimes Inc.
Completed client notes to be reviewed by the director.
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