Customer Service Administrative Support

Lysette K. Kamusau

**** ***** ***, ******** ** **093

*********@*****.*** 404-***-****

Dedicated and customer-focused professional with extensive experience in customer service, account management, and administrative support. Passionate about delivering excellent customer experiences, resolving issues efficiently, and keeping high satisfaction levels. Adept at handling customer inquiries, processing transactions, and ensuring smooth daily operations in fast-paced environments.

Professional Experience

Upgrade Inc. – Remote

French Bilingual Account Service Specialist III June 2023 – September 2024

Expert on products and processes, consistently adapting to changing policies and procedures.

Review and analyze financial documents submitted by borrowers, ensuring accuracy and compliance.

Verify and calculate customer income, maintaining precision in financial assessments.

Provide superior customer care through prompt, courteous, and professional communication via calls, emails, chats, and SMS.

Exceed customer expectations by consistently finding optimal solutions for various issues.

Bay Area Credit – Norcross, GA

Customer Service Representative June 2017 – November 2018

Provide exceptional customer service by addressing inquiries and resolving account-related issues.

Verify insurance policies and process policy/account modifications as requested.

Maintain a high level of professionalism while escalating concerns to the appropriate department.

Utilize strong communication skills to ensure customer satisfaction and retention.

Dollar Tree – Stone Mountain, GA

Cashier & Customer Service Associate May 2015 – April 2016

Assisted customers with purchases, returns, and inquiries to enhance their shopping experience.

Handled cash, credit, and debit transactions efficiently and accurately.

Maintained a clean and organized sales floor, ensuring products were well-stocked.

Delivered friendly and prompt service while managing high-volume transactions.

Georgia State University Learning & Tutoring Center – Dunwoody, GA

Front Desk Assistant November 2019 – July 2022

Served as the first point of contact, greeting students and assisting with inquiries.

Directed students to appropriate tutoring areas and maintained accurate attendance records.

Managed phone calls, scheduled appointments, and provided administrative support.

Ensured a smooth and professional environment by coordinating with tutors and staff.

Education

Georgia State University – Current Student

Westwood College – Associate of Applied Science in Medical Assisting, 2015

Tucker High School – High School Diploma, 2013

Key Skills

Customer service excellence

Effective communication & active listening

Conflict resolution & problem-solving

Cash handling & transaction processing

Multitasking & time management

Adaptability & teamwork

Fluent in English & French

References

Available upon request.

Contact this candidate