Customer Service Medical Assistant

ANDRIA COTTOM

202-***-**** ️ ************@*****.***

Professional Summary

Administrative professional with 7+ years of experience supporting housing management and customer service operations. Skilled in tenant relations, compliance documentation, vendor coordination, and electronic records management. Recognized for strong organizational skills, customer service excellence, and ability to manage multiple priorities in fast-paced environments.

Skills

Office & Data Management (MS Word, Excel, PowerPoint, Outlook)

Tenant & Client Relations

Compliance & Documentation

Scheduling & Coordination

Records Management Systems

Customer Service Excellence

Professional Experience

Housing Manager Assistant (PMO Department)

District of Columbia Housing Authority (DCHA), Washington, DC August 2016 – Present

Serve as first point of contact for residents, handling 50+ inquiries daily and improving tenant satisfaction.

Coordinate vendor and contractor services, ensuring timely resolution of maintenance and work orders.

Designed and implemented electronic filing systems, reducing document retrieval time by 40%.

Maintain compliance records and assist residents with required certification documentation.

Facilitate communication between tenants, management, and community partners to enhance housing operations.

Manage key log system, organize service calls, and oversee extermination and service contracts.

Deli Clerk

Giant, Washington, DC March 2015 – April 2015

Assisted customers with purchases, maintained clean work area, and ensured food safety standards.

Processed payments and provided excellent customer service in a fast-paced environment.

Internship – Medical Assistant

Today’s Woman, Washington, DC October 2014 – December 2014

Collected patients’ medical histories, vital signs, and records.

Prepared examination rooms and assisted physicians during patient visits.

Supported patient care by ensuring a clean, organized, and welcoming environment.

Seasonal Cashier

Stachowski Market & Deli, Washington, DC August 2013

Processed transactions and maintained orderly checkout area.

Assisted customers with questions and stocked shelves.

Seasonal Sales Associate

AutoZone, Washington, DC June – July 2013

Assisted customers with product selection and inquiries.

Processed payments and maintained store cleanliness.

Community Service

SWAT MC, Washington, DC – November 2011

Excel Academy Public Charter School, Washington, DC – May 2011

Education & Training

Medical Assistant Coursework – Technical Learning Center, Washington, DC (2015)

Nursing Coursework – University of the District of Columbia (2012–2013)

High School Diploma – Anacostia Senior High School, Washington, DC (2012)

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