Customer Service Quality Control

CHERIE

STEWART

**********@*****.***

*********

PARMA, OH 44134

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with digital printing technology, ensuring smooth and efficient production processes. Utilizes advanced printing software and equipment to achieve consistent, high-quality prints. Knowledge of color calibration and print finishing techniques to meet diverse client needs. PROFESSIONAL SUMMARY

SKILLS

• Adaptive team player

• Verbal and written communication

• Customer service

• Staff training

• Problem-solving

• Positive and professional

• Punctuality and reliability

• Quality control

• Key holder experience

Computer proficiency (Adobe

Creative Suite & Microsoft Office)

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• Bulk mailings

• Production

• Project planning

• Productivity management

• Multitasking and organization

• Active listening

• Critical thinking

• Print production workflow

• Job prioritization

• Adobe creative suite

• Digital design

• Color management expertise

• Deadline management

• Quality control measures

• Variable data printing

• Print production process

Alphagraphics - Customer Service Representative / Operations /Head of Digital

Cleveland, OH • 11/1999 - 09/2025

Nielsen's - Cashier / Assistant Manager

Cleveland, OH • 03/1995 - 11/1999

WORK HISTORY

Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Operated digital printing equipment to produce high-quality graphics and materials.

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Monitored print jobs for accuracy and consistency throughout production runs.

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Managed workflow efficiently, ensuring timely completion of projects under tight deadlines.

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Conducted routine maintenance on printers to ensure optimal performance and longevity.

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Reviewed job orders for specifications, verifying accuracy of digital files for print readiness.

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• Created digital image files for use in digital and traditional printing methods. Met with customers to present mockups and collect information for adjustments.

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• Edited and enhanced existing artwork and graphics. Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

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• Quickly and accurately counted drawers at start and end of each shift. Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

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Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

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Submitted reports to senior management to aid in business decision-making and planning

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Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

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Set and updated weekly work schedules to meet coverage demands and individual employee strengths.

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Examined incoming inventory, merchandised shelves and prevented shrinkage.

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VOLUNTEER WORK

Assisted with special events and programs for the MS society, Alzheimer's association and Brain cancer awareness.

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