Customer Service Order Management

ADRIANNE GRIFFIN

Houston, TX ***** • 832-***-**** • ********.*********@*****.***

PROFESSIONAL SUMMARY

High-performing B2B Order Management/ Order Processing/Customer Service Specialist delivering exceptional results in Information Technology/Manufacturing, managing high-volume order workflows, and optimizing communication between departments. 20+ years of experience impacting positive organizational outcomes through exceptional B2B Customer Service, Order Processing, Order Management using ERP systems including Oracle, SAP, AS400, and Salesforce. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems.

SKILLS

Order Management Order Processing Customer Service Order Entry Invoice Creation Proof of Delivery Portal Uploads Invoice Uploads Credit and Rebilling Returns Processing Purchase Orders / Pos Accounts Payable Workflow Delivery Documentation Non- Conformance Reporting Quality Management Pricing Catalog Maintenance Pricing Books Supply Chain Coordination Logistics Coordination Manufacturing Interface Invoice Consolidation Customer Communication Process Improvement Team Collaboration Problem Solving Time Management Attention to Detail. EMPLOYMENT HISTORY

INSIDE SALES ORDER PROCESSOR Sharp Electronics Houston, TX Apr 2023 – Oct 2025

• Processed high-volume orders in ERP systems ensuring accurate order entry, invoice creation, and timely delivery documentation.

• Collaborated with supply chain, logistics, and manufacturing teams to ensure on-time order fulfillment and proof of delivery communication.

• Implemented ERP improvements to minimize order and billing errors while enhancing customer satisfaction.

• Supported customer communication and relationship management, resolving inquiries efficiently.

SERVICE CENTER SUPPORT SPECIALIST (PART-TIME) FedEx Freight Houston, TX Jul 2018

– Jun 2025

• Scheduled and managed logistic coordination for city operations and freight appointments.

• Addressed 10–15 customer inquiries hourly, resolving tracking, billing, and documentation questions.

• Enhanced delivery documentation accuracy and ensured clear communication with drivers and warehouse staff.

• Supported process improvements through consistent data analysis and reporting.

ORDER MANAGEMENT ACCOUNT SPECIALIST Accredo Packaging Sugar Land, TX Jun 2021 – Mar 2023

• Managed daily order processing and customer service operations, ensuring accuracy and compliance with client requirements.

• Maintained pricing catalogs and pricing books, coordinating with commercial and technical teams.

• Oversaw returns processing, invoice uploads, and documentation for customers through ERP and portal systems.

• Recorded delivery non-conformances in compliance systems, contributing to process improvement.

• Created purchase orders (POs) and supported workflow accuracy.

SENIOR ORDER MANAGEMENT SPECIALIST II Ricoh Americas Inc. Houston, TX Mar 2004

– Mar 2018

• Managed end-to-end order-to-cash operations, including order entry, invoice creation, credit and rebilling, and shipment coordination.

• Improved quality management processes and reduced defect rates by 18% through delivery audits and customer follow-up.

• Partnered with supply chain and logistics teams to resolve order discrepancies and ensure accurate ERP updates.

• Delivered timely customer updates regarding orders, documentation, and proof of delivery, enhancing satisfaction and retention.

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