Security Guard Customer Service
Resume:
Kiana Gregory
Hardworking and Fast Learner, Strong Work Ethic, Dedicated and Eager to Learn,
Motivated, Adaptable, and Willingness to Learn
Union, SC 29379
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Guard
Allied Universal Security-Union, SC
June 2022 to Present
• Began as a Security Guard at the Department of Juvenile Justice (DJJ), where duties included monitoring surveillance systems, logging employee and guest entries/exits, and maintaining accurate activity logs.
• Ensured security and safety protocols were followed by Juvenile Correctional Officers (JCOs), including regular unit checks and youth movement documentation.
• Promoted to Site Supervisor at Ryder (North Carolina), overseeing truck entry and exit at the guard shack, verifying trailer contents, and ensuring seal integrity for shipping security.
• Currently assigned to a correctional facility in South Carolina, continuing to uphold safety standards, monitor access control, and support facility operations as a Security Officer.
• Proven ability to adapt to diverse security environments while maintaining professionalism and attention to detail.
Nurse Aide
Health legacy-Spartanburg, SC
October 2020 to November 2020
• Provided compassionate in-home care for multiple clients, including assistance with bathing, meal preparation, and medication reminders.
• Supported clients with transportation to medical appointments, grocery shopping, and other essential errands.
• Built strong, trusting relationships with clients while ensuring their comfort, safety, and well-being.
• Demonstrated commitment and reliability in a role requiring flexibility, empathy, and independence. Agent/Customer Service
SITEL-Spartanburg, SC
March 2020 to October 2020
• Provided customer support for ADT Bank, a service designed to help employees access wages through employer-issued bank cards.
• Assisted clients with activating bank cards, transferring funds, updating account information, and issuing checks.
• Delivered excellent customer service by resolving inquiries efficiently and ensuring a positive customer experience.
• Adapted quickly to remote work during the COVID-19 pandemic while maintaining productivity and service quality.
• Recognized for strong communication skills, attention to detail, and a commitment to customer satisfaction.
Cashier/Deli
Walmart-Spartanburg, SC
February 2018 to May 2019
• Operated the cash register, handled customer transactions accurately, and ensured proper cash handling and register balancing.
• Maintained a clean and organized work area, including restrooms and front-end spaces, to uphold store standards.
• Stocked shelves and restocked supplies to ensure product availability and a clean shopping environment.
• Worked in the deli department preparing food, slicing meats, washing dishes, and maintaining a sanitary workspace.
• Provided friendly, attentive customer service in both retail and deli areas, helping to create a positive shopping experience.
Education
College in Cybersecurity and Networking
Spartanburg Community College-Spartanburg, SC
August 2024 to Present
High school diploma
Union County High School
2016
Skills
• Cooking Experience
• Microsoft Excel
• Computer skills
• Customer Service
• Microsoft Office
• Surveillance
• Security
• English
• Customer service
• Nursing
• Sales
• Communication skills
• Marketing
• Cleaning Experience
• Phone etiquette
• Typing
• Home Care
• Senior Care
• Caregiving
• Laundry
Certifications and Licenses
AED Certification
CPR Certification
Guard Card
Driver's License
May 2015 to January 2025
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