Customer Service Social Media
Resume:
Employment history
Five Guys at 7635 W Bell Rd, Peoria, AZ 85382
Managed cash register operations, ensuring accurate transactions Served as the company's representative, providing excellent customer service Implemented innovative ideas to boost sales
Managed and expanded the company's social media presence Streamlined food preparation processes, enhancing customer service speed and efficiency. Cashier Jul 2019 - Nov 2020
Walmart at Arizona
Managed transactions for 100+ customers daily, enhancing checkout efficiency. Ensured accurate cash handling and discrepancy resolution, boosting trust and accountability. Assisted customers with inquiries, improving satisfaction and fostering loyalty. Eagerly learned new POS systems, contributing to a 30% reduction in customer wait times. Initiated a team strategy for peak hours, decreasing queue lengths by 40%. Braiding & Weaving Nov 2020 - Present
Hairstylist at Houston, TX
Mastered intricate braiding and weaving techniques, enhancing client satisfaction. Increased repeat client base by 30% through expert weaving and personalized styling. Passionate about exploring creative styles, constantly learning new trends. Provided training to junior stylists in advanced braiding, improving their skills. Pioneered a blend of traditional and modern weaving techniques, setting industry trends. Created a social media platform for stylist to show their work and increase clientele. Employee Feb 2021 - Jun 2022
Xcel Energy (Kleen Tech) at Houston, TX
Achieved 95% customer retention rate
Provided long-term solutions to reduce customer complaints Consistently punctual and detail-oriented
Nykiah Williams
Customer Service
Customer Service Professional with 6 years of diverse experience, excelling in roles that demand exceptional organizational and multitasking skills. Demonstrated expertise in handling customer interactions and resolving issues with a creative and dependable approach. Eager to apply leadership abilities and a strong capacity for learning to further enhance customer satisfaction and team productivity.
1000 Greens RD Apt #1209, Houston, USA,
77060
********************@*****.***
Maid Jun 2022 - Mar 2024
Maid Luxe at Houston, TX
Efficiently managed cleaning tasks, achieving a 15% increase in customer satisfaction. Meticulously maintained cleanliness standards, ensuring top-tier service. Eagerly learned new cleaning techniques to enhance service delivery. Education
Aug 2014 - Aug 2016
Valley Vista High School at Surprise, Az
High School Diploma Aug 2016 - Jul 2018
Hirsch Metro High School at Chicago, Il
Hair Weaving Certificate Oct 2019 - Oct 2020
Franklin Institute at Houston TX
Skills
Multitasking Prioritizing
Dependability Teamwork
Creativity Leadership
Decision making Ability to work under pressure
Flexible Efficient
Responsible Quick learner
Adaptable Problem-solving
Communication Analytical thinking
Detail-oriented Time management
Customer satisfaction Conflict resolution
References
Michelle Crawford
Miguel Garcia
Xcel Energy Maid Luxe
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